$4.50 / moPlan charge about $4.50Original US$4.5 / 1 month
Product pageCPU1 vCPU · CPU allocation unknownMemory512 MiBStorage15 GB · SSDTransfer / bandwidth1,000 GB · Port unknown
Provider
LunaNode
19 VPS/cloud fixed plan(s).
VPS / cloud plans
LunaNode VPS plans
| Plan | Monthly equivalent (USD) | Current plan charge | CPU / memory | Storage | Transfer / bandwidth | Location / route | Action |
|---|---|---|---|---|---|---|---|
| General Purpose · s.halfUnknown | $4.50 / mo | About $4.50Original US$4.5 / 1 month | 1 vCPU · CPU allocation unknown512 MiB · Virtual machine / VPS | 15 GBSSD | 1,000 GBPort unknown | Unknown | Product page |
| General Purpose · s.1Unknown | $7.00 / mo | About $7.00Original US$7 / 1 month | 2 vCPU · CPU allocation unknown1 GB · Virtual machine / VPS | 20 GBSSD | 2,000 GBPort unknown | Unknown | Product page |
| General Purpose · s.2Unknown | $14.00 / mo | About $14.00Original US$14 / 1 month | 4 vCPU · CPU allocation unknown2 GB · Virtual machine / VPS | 35 GBSSD | 2,500 GBPort unknown | Unknown | Product page |
| General Purpose · s.4Unknown | $28.00 / mo | About $28.00Original US$28 / 1 month | 6 vCPU · CPU allocation unknown4 GB · Virtual machine / VPS | 70 GBSSD | 3,000 GBPort unknown | Unknown | Product page |
| General Purpose · s.8Unknown | $56.00 / mo | About $56.00Original US$56 / 1 month | 8 vCPU · CPU allocation unknown8 GB · Virtual machine / VPS | 125 GBSSD | 4,000 GBPort unknown | Unknown | Product page |
| General Purpose · s.16Unknown | $100.00 / mo | About $100.00Original US$100 / 1 month | 10 vCPU · CPU allocation unknown16 GB · Virtual machine / VPS | 250 GBSSD | 5,000 GBPort unknown | Unknown | Product page |
| General Purpose · s.32Unknown | $200.00 / mo | About $200.00Original US$200 / 1 month | 12 vCPU · CPU allocation unknown32 GB · Virtual machine / VPS | 500 GBSSD | 6,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.1sUnknown | $3.50 / mo | About $3.50Original US$3.5 / 1 month | 1 vCPU · CPU allocation unknown1 GB · Virtual machine / VPS | 15 GBSSD | 1,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.2Unknown | $7.00 / mo | About $7.00Original US$7 / 1 month | 1 vCPU · CPU allocation unknown2 GB · Virtual machine / VPS | 20 GBSSD | 2,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.4Unknown | $14.00 / mo | About $14.00Original US$14 / 1 month | 2 vCPU · CPU allocation unknown4 GB · Virtual machine / VPS | 35 GBSSD | 2,500 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.8Unknown | $28.00 / mo | About $28.00Original US$28 / 1 month | 4 vCPU · CPU allocation unknown8 GB · Virtual machine / VPS | 70 GBSSD | 3,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.16Unknown | $56.00 / mo | About $56.00Original US$56 / 1 month | 6 vCPU · CPU allocation unknown16 GB · Virtual machine / VPS | 125 GBSSD | 4,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.32Unknown | $100.00 / mo | About $100.00Original US$100 / 1 month | 8 vCPU · CPU allocation unknown32 GB · Virtual machine / VPS | 250 GBSSD | 5,000 GBPort unknown | Unknown | Product page |
| Memory Optimized · m.64Unknown | $200.00 / mo | About $200.00Original US$200 / 1 month | 8 vCPU · CPU allocation unknown64 GB · Virtual machine / VPS | 500 GBSSD | 6,000 GBPort unknown | Unknown | Product page |
| Compute Optimized · c.1Unknown | $20.00 / mo | About $20.00Original US$20 / 1 month | 1 vCPU · Dedicated CPU5 GB · Virtual machine / VPS | 100 GBSSD | 3,000 GBPort unknown | Unknown | Product page |
| Compute Optimized · c.2Unknown | $40.00 / mo | About $40.00Original US$40 / 1 month | 2 vCPU · Dedicated CPU10 GB · Virtual machine / VPS | 200 GBSSD | 5,000 GBPort unknown | Unknown | Product page |
| Compute Optimized · c.4Unknown | $80.00 / mo | About $80.00Original US$80 / 1 month | 4 vCPU · Dedicated CPU20 GB · Virtual machine / VPS | 400 GBSSD | 7,000 GBPort unknown | Unknown | Product page |
| Compute Optimized · c.8Unknown | $160.00 / mo | About $160.00Original US$160 / 1 month | 8 vCPU · Dedicated CPU40 GB · Virtual machine / VPS | 500 GBSSD | 9,000 GBPort unknown | Unknown | Product page |
| Compute Optimized · c.16Unknown | $320.00 / mo | About $320.00Original US$320 / 1 month | 16 vCPU · Dedicated CPU80 GB · Virtual machine / VPS | 500 GBSSD | 10,000 GBPort unknown | Unknown | Product page |
$7.00 / moPlan charge about $7.00Original US$7 / 1 month
Product pageCPU2 vCPU · CPU allocation unknownMemory1 GBStorage20 GB · SSDTransfer / bandwidth2,000 GB · Port unknown
$14.00 / moPlan charge about $14.00Original US$14 / 1 month
Product pageCPU4 vCPU · CPU allocation unknownMemory2 GBStorage35 GB · SSDTransfer / bandwidth2,500 GB · Port unknown
$28.00 / moPlan charge about $28.00Original US$28 / 1 month
Product pageCPU6 vCPU · CPU allocation unknownMemory4 GBStorage70 GB · SSDTransfer / bandwidth3,000 GB · Port unknown
$56.00 / moPlan charge about $56.00Original US$56 / 1 month
Product pageCPU8 vCPU · CPU allocation unknownMemory8 GBStorage125 GB · SSDTransfer / bandwidth4,000 GB · Port unknown
$100.00 / moPlan charge about $100.00Original US$100 / 1 month
Product pageCPU10 vCPU · CPU allocation unknownMemory16 GBStorage250 GB · SSDTransfer / bandwidth5,000 GB · Port unknown
$200.00 / moPlan charge about $200.00Original US$200 / 1 month
Product pageCPU12 vCPU · CPU allocation unknownMemory32 GBStorage500 GB · SSDTransfer / bandwidth6,000 GB · Port unknown
$3.50 / moPlan charge about $3.50Original US$3.5 / 1 month
Product pageCPU1 vCPU · CPU allocation unknownMemory1 GBStorage15 GB · SSDTransfer / bandwidth1,000 GB · Port unknown
$7.00 / moPlan charge about $7.00Original US$7 / 1 month
Product pageCPU1 vCPU · CPU allocation unknownMemory2 GBStorage20 GB · SSDTransfer / bandwidth2,000 GB · Port unknown
$14.00 / moPlan charge about $14.00Original US$14 / 1 month
Product pageCPU2 vCPU · CPU allocation unknownMemory4 GBStorage35 GB · SSDTransfer / bandwidth2,500 GB · Port unknown
$28.00 / moPlan charge about $28.00Original US$28 / 1 month
Product pageCPU4 vCPU · CPU allocation unknownMemory8 GBStorage70 GB · SSDTransfer / bandwidth3,000 GB · Port unknown
$56.00 / moPlan charge about $56.00Original US$56 / 1 month
Product pageCPU6 vCPU · CPU allocation unknownMemory16 GBStorage125 GB · SSDTransfer / bandwidth4,000 GB · Port unknown
$100.00 / moPlan charge about $100.00Original US$100 / 1 month
Product pageCPU8 vCPU · CPU allocation unknownMemory32 GBStorage250 GB · SSDTransfer / bandwidth5,000 GB · Port unknown
$200.00 / moPlan charge about $200.00Original US$200 / 1 month
Product pageCPU8 vCPU · CPU allocation unknownMemory64 GBStorage500 GB · SSDTransfer / bandwidth6,000 GB · Port unknown
$20.00 / moPlan charge about $20.00Original US$20 / 1 month
Product pageCPU1 vCPU · Dedicated CPUMemory5 GBStorage100 GB · SSDTransfer / bandwidth3,000 GB · Port unknown
$40.00 / moPlan charge about $40.00Original US$40 / 1 month
Product pageCPU2 vCPU · Dedicated CPUMemory10 GBStorage200 GB · SSDTransfer / bandwidth5,000 GB · Port unknown
$80.00 / moPlan charge about $80.00Original US$80 / 1 month
Product pageCPU4 vCPU · Dedicated CPUMemory20 GBStorage400 GB · SSDTransfer / bandwidth7,000 GB · Port unknown
$160.00 / moPlan charge about $160.00Original US$160 / 1 month
Product pageCPU8 vCPU · Dedicated CPUMemory40 GBStorage500 GB · SSDTransfer / bandwidth9,000 GB · Port unknown
$320.00 / moPlan charge about $320.00Original US$320 / 1 month
Product pageCPU16 vCPU · Dedicated CPUMemory80 GBStorage500 GB · SSDTransfer / bandwidth10,000 GB · Port unknown
Buying notesRefund, backup and usage limits · 7
Refund windowRefund may be requested at any time
Unused account credit, subject to the termsa refund can be requested at any time.
View sourceRefund exclusionPromotional credit is non-refundable
Promotional credit - promotional credit (i.e., credit added not from a deposit, but from a coupon or promotion) cannot be refunded.
View sourceRefund exclusionNo refund after suspension or termination for a terms violation
Applies to customers suspended or terminated under the termscustomers whose services have been suspended or terminated within the terms of this Terms of Service Agreement will not be eligible for a refund.
View sourceOther policy5 business days
Refund details are answered within five business daysWe will reply within five business days with the refund details (including the refund amount and method).
View sourceOther policy5 business days
Processed within five business days after customer confirmation; payment-processor delays excludedOnce the refund details are confirmed by the customer, LunaNode Hosting Inc. will process the refund within another five business days (excluding delays due to the payment processor).
View sourceBackup responsibilityCustomer responsibility
No automatic backups; provider disclaims responsibility for data losswe do not automatically backup client data. LunaNode Hosting Inc. shall under no circumstances be responsible for data loss.
View sourceCancellationRemaining account credit is refunded when the whole account is cancelled without cause
Only when the entire account is cancelled without causeIf a Luna Node Dynamic account is cancelled in its entirety without cause, remaining account credit will be refunded.
View sourceIncident history
What happened, and how it was handled
Review public incidents by year, then their impact, handling and compensation. Grey blank cells mean insufficient data, not confirmed uptime.
Public coverage: Current public index on the official status site; oldest record in this batch 14 Jan 2020, 13:10Service-status record
Each cell represents one day. Incident dates link below. Days without a recorded public incident are shown as normal.
7 public incident(s) recorded in 2026
2 public incident(s) recorded in 2025
11 public incident(s) recorded in 2024
11 public incident(s) recorded in 2023
22 public incident(s) recorded in 2022
15 public incident(s) recorded in 2021
21 public incident(s) recorded in 2020
July 2026
Toronto Hypervisor Maintenance (bce6e7722174)
25 min29 Jul 2026, 03:20
the maintenance has completed. Services should be back online at this time. If your VM is still offline, please reach out to support@lunanode.com.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: the maintenance has completed. Services should be back online at this time. If your VM is still offline, please reach out to support@lunanode.com.
Toronto Hypervisor Downtime (40978c8efccd)
25 min16 Jul 2026, 23:45
issue resolved.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We are investigating disk issue on this hypervisor. The hypervisor is currently offline due to the issue.
Remediation: issue resolved.
June 2026
Toronto Network Maintenance
Duration unknown3 Jun 2026, 12:01
There will be up to 6 hours of network downtime (although much shorter downtime is expected) due to maintenance being performed by our datacenter (Cogent Toronto). They say "The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations."
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: There will be up to 6 hours of network downtime (although much shorter downtime is expected) due to maintenance being performed by our datacenter (Cogent Toronto). They say "The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendati…
May 2026
Toronto Datacenter Networking Issue
Duration unknown19 May 2026, 01:45
issue resolved.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We are currently aware of a networking issue causing packet loss in our Toronto datacenter. Our upstream provider has identified the root cause and is actively working on a resolution. We will provide further updates as more i nformation becomes available.
Remediation: issue resolved.
Toronto Datacenter Networking Issue
2h 40m14 May 2026, 01:50
issue resolved.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We are currently aware of a networking issue causing packet loss in our Toronto datacenter. Our upstream provider has identified the root cause and is actively working on a resolution. We will provide further updates as more information becomes available.
Remediation: issue resolved.
April 2026
Toronto Network Maintenance
Duration unknown18 Apr 2026, 12:01
There will be up to 3 hours of network downtime (although much shorter downtime is expected) due to maintenance being performed by our datacenter (Cogent Toronto). They say "The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations."
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: There will be up to 3 hours of network downtime (although much shorter downtime is expected) due to maintenance being performed by our datacenter (Cogent Toronto). They say "The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendati…
January 2026
Toronto Datacenter Downtime
45 min15 Jan 2026, 16:00
services have been restored, while we continue to monitor the situation we do not anticipate more service interruptions.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services have been restored, while we continue to monitor the situation we do not anticipate more service interruptions.
July 2025
Toronto Hypervisor Downtime (a2017948eb0f)
53h 20m2 Jul 2025, 15:00
the filesystem repair is complete and virtual machines have been restored. Data on four virtual machines was lost due to disk corruption. We will compensate affected users with three months of credit for downtime and twelve months of credit for data loss -- please open a ticket to request the credit be added to your account.
- Progress
- 12 public update(s)
- Data impact
- Data loss confirmed
- Compensation & remedy
- Compensation or remedy offered
Cause: the filesystem repair is complete and virtual machines have been restored. Data on four virtual machines was lost due to disk corruption. We will compensate affected users with three months of credit for downtime and twelve months of credit for data loss -- please open a ticket to request the credit be added to your ac…
Remediation: the filesystem repair is complete and virtual machines have been restored. Data on four virtual machines was lost due to disk corruption. We will compensate affected users with three months of credit for downtime and twelve months of credit for data loss -- please open a ticket to request the credit be added to your ac…
March 2025
Toronto Hypervisor Maintenance
26h 40m12 Mar 2025, 09:00
the maintenance is completed.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: the maintenance is completed.
November 2024
Toronto Hypervisor Downtime (96d96f685e03)
28h6 Nov 2024, 23:00
services are back online at this time. The downtime occurred due to a hardware issue with one of the SSDs on the hypevisor; the SSD needed to be replaced but due to the failure mode (where it did not immediately fail) it also caused data corruption to the filesystem. The filesystem is now repaired but at least five virtual machines have corrupted disks. If y…
- Progress
- 8 public update(s)
- Data impact
- Data loss reported
- Compensation & remedy
- Compensation or remedy offered
Cause: services are back online at this time. The downtime occurred due to a hardware issue with one of the SSDs on the hypevisor; the SSD needed to be replaced but due to the failure mode (where it did not immediately fail) it also caused data corruption to the filesystem. The filesystem is now repaired but at least five vir…
Remediation: services are back online at this time. The downtime occurred due to a hardware issue with one of the SSDs on the hypevisor; the SSD needed to be replaced but due to the failure mode (where it did not immediately fail) it also caused data corruption to the filesystem. The filesystem is now repaired but at least five vir…
October 2024
Toronto Hypervisor Downtime (1cdddad02dce)
10 min28 Oct 2024, 11:00
services on this hypervisor are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services on this hypervisor are back online.
September 2024
Toronto Network Downtime
5h 25m7 Sept 2024, 09:50
It looks like service has been restored, we will continue to monitor.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Cogent continues to work on the power issue, no additional updates
Remediation: It looks like service has been restored, we will continue to monitor.
August 2024
Toronto Hypervisor Downtime (b3700f1d6136)
Duration unknown12 Aug 2024, 18:40
We rebooted this hypervisor due to abnormal system errors. We will continue monitoring the stability of the hypervisor in case the reboot does not address the problems.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We rebooted this hypervisor due to abnormal system errors. We will continue monitoring the stability of the hypervisor in case the reboot does not address the problems.
Toronto Network Maintenance
1h7 Aug 2024, 12:30
the maintenance is completed.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: There will be up to one hour of network downtime due to maintenance being performed by our datacenter (Cogent Toronto). They say "the purpose of this maintenance is Network Maintenance hardware and software upgrades reboot required."
Remediation: the maintenance is completed.
July 2024
Toronto service interrupting upstream network maintenance
Duration unknown4 Jul 2024, 13:00
Our upstream provider, Cogent, will be performing maintenance on network equipment. There is expected two outages of 15-30 minutes each as the maintenance is carried out.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
June 2024
Toronto service interrupting upstream network maintenance
Duration unknown20 Jun 2024, 13:00
(Completed)
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: (Completed)
May 2024
Toronto Hypervisor Downtime (a4120f5bedfa)
Duration unknown26 May 2024, 21:05
the server is back online.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: the server is back online.
Toronto Hypervisor Downtime (482950451844)
Duration unknown23 May 2024, 10:00
We rebooted this hypervisor due to abnormal system errors. We will continue monitoring the stability of the hypervisor in case the reboot does not address the problems.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We rebooted this hypervisor due to abnormal system errors. We will continue monitoring the stability of the hypervisor in case the reboot does not address the problems.
April 2024
Toronto Hypervisor Downtime (84e27015eac5)
Duration unknownStart unknown
The hypervisor is back online after raid controller replacement.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Hypervisor down due to disk errors
Remediation: The hypervisor is back online after raid controller replacement.
January 2024
lndyn.com Downtime
34h 50m27 Jan 2024, 13:00
we have moved all of our domains to Namecheap.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: NameSilo has re-activated lndyn.com. Services should be restored at this time. We have not received additional information about the original reason for the suspension yet, just notification that it was re-activated. We are in the process of migrating all of our domains off of NameSilo due to the 24 hours of downtime t…
Remediation: NameSilo has re-activated lndyn.com. Services should be restored at this time. We have not received additional information about the original reason for the suspension yet, just notification that it was re-activated. We are in the process of migrating all of our domains off of NameSilo due to the 24 hours of downtime t…
December 2023
Toronto Hypervisor Downtime
Duration unknown1 Dec 2023, 14:35
One hypervisor in Toronto (cbec3404b692) was down for approximately 10 minutes due to disk issue. The hypervisor is restored now.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One hypervisor in Toronto (cbec3404b692) was down for approximately 10 minutes due to disk issue. The hypervisor is restored now.
Remediation: One hypervisor in Toronto (cbec3404b692) was down for approximately 10 minutes due to disk issue. The hypervisor is restored now.
November 2023
Toronto Hypervisor Downtime
1h 10m29 Nov 2023, 00:30
a prolonged outage occurred today due to incorrect identification of affected hypervisor while diagnosing the issue. Once we identified the correct hypervisor, the hypervisor was brought back online by replacing a faulty disk. Network connectivity to VMs that were using this hypervisor as network node was affected as well.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: a prolonged outage occurred today due to incorrect identification of affected hypervisor while diagnosing the issue. Once we identified the correct hypervisor, the hypervisor was brought back online by replacing a faulty disk. Network connectivity to VMs that were using this hypervisor as network node was affected as w…
Remediation: a prolonged outage occurred today due to incorrect identification of affected hypervisor while diagnosing the issue. Once we identified the correct hypervisor, the hypervisor was brought back online by replacing a faulty disk. Network connectivity to VMs that were using this hypervisor as network node was affected as w…
September 2023
Toronto Network Outage
6h 45m3 Sept 2023, 23:00
we have heard from the datacenter that the power issue was due to breaker tripping incorrectly. Cogent says they have swapped the breaker with a new breaker and we should not experience any further issues with that unit.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: we have heard from the datacenter that the power issue was due to breaker tripping incorrectly. Cogent says they have swapped the breaker with a new breaker and we should not experience any further issues with that unit.
Remediation: most services are restored at this time. Remaining services should be online shortly.
August 2023
Toronto Network Outage
Duration unknown30 Aug 2023, 08:50
services should be restored now.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: packet loss has come up again. It is due to DDoS attack targeting multiple IPs making it difficult to null route. We are working again to restore connectivity.
Remediation: services should be restored now.
March 2023
Toronto Hypervisor Downtime
Duration unknown16 Mar 2023, 16:30
One Toronto hypervisor (a4120f5bedfa) offline for 20-30 minutes due to hardware failure (disk plane). Services are restored after swapping the disks to a spare physical server.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One Toronto hypervisor (a4120f5bedfa) offline for 20-30 minutes due to hardware failure (disk plane). Services are restored after swapping the disks to a spare physical server.
Remediation: One Toronto hypervisor (a4120f5bedfa) offline for 20-30 minutes due to hardware failure (disk plane). Services are restored after swapping the disks to a spare physical server.
February 2023
Toronto Hypervisor Maintenance
Duration unknown19 Feb 2023, 22:00
VMs startup.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One Toronto hypervisor (1ee830f71342) has one power supply failed. Due to mismatch in firmware we were unable to swap the failed power supply with one in stock.
Toronto Hypervisor Down
Duration unknown18 Feb 2023, 16:50
Raid array repaied, and service restured.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Toronto Hypervisor Maintenance
35 min15 Feb 2023, 13:25
services have been restored.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services have been restored.
Toronto Hypervisor Downtime
45 min2 Feb 2023, 14:00
services have been restored.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services have been restored.
January 2023
Toronto Datacenter Router SW update
Duration unknown26 Jan 2023, 17:15
We observed two brief network interruptions lasting a couple minutes each; network is now stable.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Our upstream provider in Toronto is performing a software update on the core router resulting in intermitten network issues. We expect the update to be completed within the next 30 minutes..
Toronto Network Downtime
Duration unknown19 Jan 2023, 00:00
we have not observed further issues following the configuration change.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The network issues due to router malfunction similar to "19 October 2022" issue have recurred. The latest network downtime was for two minutes at 11:00 EST. We upgraded router firmware last night as change list indicated it may solve the problem but it did not. We are continuing to look for alternative solutions as pre…
December 2022
Toronto Hypervisor Maintenance
Duration unknown28 Dec 2022, 13:40
this memory stick still needs to be replaced, we will do it soon.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Toronto Hypervisor Downtime
40 min12 Dec 2022, 11:05
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
Toronto Network Downtime
2h 25m10 Dec 2022, 15:15
b4fa814b28f1 is online now. The outage started during routine maintenance and checkup of power bar in one rack. However, power utilization surged seemingly due to faulty network switch and tripped two breakers. After power was restored, several hypervisors had issues booting, most of them booted after removing disks not associated with root filesystem. But b…
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: b4fa814b28f1 is online now. The outage started during routine maintenance and checkup of power bar in one rack. However, power utilization surged seemingly due to faulty network switch and tripped two breakers. After power was restored, several hypervisors had issues booting, most of them booted after removing disks no…
Remediation: b4fa814b28f1 is online now. The outage started during routine maintenance and checkup of power bar in one rack. However, power utilization surged seemingly due to faulty network switch and tripped two breakers. After power was restored, several hypervisors had issues booting, most of them booted after removing disks no…
Montreal Hypervisor Downtime
Duration unknown8 Dec 2022, 09:00
looks like they fixed it.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One SSD hypervisor in Montreal is offline, it is due to datacenter internal network issue and we are waiting for response.
November 2022
Toronto Controller Downtime
Duration unknown9 Nov 2022, 14:00
controller node is back online, controller panel functions restored
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: controller node is back online, controller panel functions restored
Toronto Hypervisor Downtime
6h4 Nov 2022, 12:30
raid array repair complete and services have been restored
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One hypervisor in Toronto has failed due to hardware issue. We are investigating.
Remediation: raid array repair complete and services have been restored
October 2022
Toronto Network Downtime
35 min19 Oct 2022, 14:30
we have not seen more outages, so it appears that the sfp module replacement on 21 October 2022 has resolved the issue despite the one final outage after the replacement.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: there was another brief outage due to router issue today morning, tonight at around 21:00 EDT we will swap sfp modules to see if it is issue with an sfp module.
Remediation: we have not seen more outages, so it appears that the sfp module replacement on 21 October 2022 has resolved the issue despite the one final outage after the replacement.
Toronto Network Intermittent Drops
Duration unknown17 Oct 2022, 12:00
this maintenance is done.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
July 2022
Toronto Planned Network Maintenance
Duration unknown30 Jul 2022, 13:00
Our upstream provider, Cogent Communications, will be performing network maintenance in the Toronto datacenter starting midnight of 29 July 2022. The maintenance will cause network downtime in our Toronto region for up to 60 minutes between 30 July 2022 00:00 EST and 05:00 EST.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Our upstream provider, Cogent Communications, will be performing network maintenance in the Toronto datacenter starting midnight of 29 July 2022. The maintenance will cause network downtime in our Toronto region for up to 60 minutes between 30 July 2022 00:00 EST and 05:00 EST.
Roubaix network downtime
50 min25 Jul 2022, 18:40
all services back online again.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: This appears due to datacenter outage of rack 46-D06 ( http://vms.status-ovhcloud.com/index_rbx6.html ). We are waiting for reply from the datacenter (OVH).
Remediation: all services back online again.
June 2022
Toronto Network Issue
2h 54m17 Jun 2022, 03:00
We continue to see temperature returning to normal at the datacenter. At this time all services in toronto region should be online, if you continue to experience difficulties please open a ticket or email support@lunanode.com. We apologize for the inconvenience this incident have caused.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: the issues in Toronto today are caused by failure in the datacenter HVAC system due to a recent storm, meaning that a wide range of equipment is overheating. We will post updates as we receive more information from the datacenter (Cogent Toronto).
Remediation: HVAC units are being restored and temperature alerts on the servers are clearing
April 2022
Toronto Networking Upgrade
Duration unknown23 Apr 2022, 13:00
7887b099ad9f complete. This concludes the scheduled maintenance. If your virtual machine does not have network please log into dynamic.lunanode.com and power cycle the virtual machine; if the problem persists, please contact us at support@lunanode.com
- Progress
- 35 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Toronto Network issue
Duration unknown18 Apr 2022, 22:00
We are aware of issue with some virtual machine not receiving network connectivity on boot, and are working to remedy the issue
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Toronto System Maintenance
Duration unknown17 Apr 2022, 13:00
The maintenance is complete.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Unplanned Montreal Networking Upgrade
Duration unknown16 Apr 2022, 21:00
The networking upgrade has been completed, virtual machines had to be rebooted in the region for the new configuration to take effect. We apologize for the inconvinience.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The networking upgrade has been completed, virtual machines had to be rebooted in the region for the new configuration to take effect. We apologize for the inconvinience.
Montreal Network Downtime
Duration unknown12 Apr 2022, 17:00
Update: services are back online.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: There is downtime on some services in Montreal due to network maintenance in the datacenter. See OVH webpage for details.
Remediation: Update: services are back online.
March 2022
Montreal Hypervisor Network Downtime
Duration unknown5 Mar 2022, 07:39
The same Montreal SSD hypervisor (55d26960353e) was offline again due to an unrelated issue (OVH vRack outage), until approximately 19:10 EST.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The same Montreal SSD hypervisor (55d26960353e) was offline again due to an unrelated issue (OVH vRack outage), until approximately 19:10 EST.
Montreal Hypervisor Downtime
Duration unknown2 Mar 2022, 16:45
A Montreal SSD hypervisor (55d26960353e) went down again. It is online now but we are investigating further.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
January 2022
Montreal Hypervisor Downtime
10 min29 Jan 2022, 15:40
services are back online. We believe the recurring kernel panic is resolved.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online. We believe the recurring kernel panic is resolved.
Montreal Hypervisor Downtime
8 min20 Jan 2022, 12:40
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
Toronto Planned Maintenance
Duration unknown16 Jan 2022, 11:00
maintenance is now finished. If your vm is still offline please open a ticket..
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Montreal hypervisor downtime
6 min12 Jan 2022, 00:20
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
December 2021
Toronto hypervisor downtime
Duration unknown19 Dec 2021, 18:58
We have resolved downtime on one Toronto SSD hypervisor (b3700f1d6136). Services are back online at this time (06:03 EST).
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: We have resolved downtime on one Toronto SSD hypervisor (b3700f1d6136). Services are back online at this time (06:03 EST).
November 2021
Montreal hypervisor downtime
15 min13 Nov 2021, 10:30
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
October 2021
Montreal hypervisor maintenance
1h 42m20 Oct 2021, 23:40
the second disk that was giving read errors has now also been replaced, and the RAID1 building has finished. At this time both disks have been replaced and the RAID1 array is in good status.
- Progress
- 10 public update(s)
- Data impact
- Data loss confirmed
- Compensation & remedy
- Not mentioned by source
Cause: the second disk that was giving read errors has now also been replaced, and the RAID1 building has finished. At this time both disks have been replaced and the RAID1 array is in good status.
Remediation: services should be restored at this time. Please open ticket if your VM is still offline.
Roubaix and Montreal network downtime
51 min13 Oct 2021, 15:30
services are back online.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
September 2021
Roubaix network downtime
44 min2 Sept 2021, 03:43
services have been restored.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We are investigating network downtime in Roubaix. Services appear to be offline due to issue with vrack infrastructure from the datacenter that we use in Roubaix (OVH).
Remediation: services have been restored.
July 2021
Roubaix network downtime
44 min16 Jul 2021, 23:46
services remain online but we continue to monitor the situation. We still do not have details regarding the vrack infrastructure outage from the datacenter (OVH), which caused the network outage. An additional issue with volume storage was identified that arose because of our interventions while investigating and attempting to resolve the network outage; spe…
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Services have been restored. It is unclear at this time whether outage is caused by datacenter infrastructure issue or our network node server having kernel lockup. We will continue to investigate.
June 2021
Roubaix network outage
Duration unknown17 Jun 2021, 06:09
Services have been restored.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Services have been restored.
May 2021
Roubaix hypervisor emergency maintenance
Duration unknown26 May 2021, 03:30
all services were successfully migrated off the hypervisor. However after further investigation, we do not find any disk issues on the hypervisor, so we have brought it back into service.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Due to a detected potential disk issue on Roubaix hypervisor e3ba7defacb5, we will perform emergency maintenance involving migrating all virtual machines off the hypervisor to other hypervisors. This will involve a reboot of each VM with 2-10 minutes downtime depending on the disk size of the VM. The maintenance will b…
Toronto intermittent network drops
Duration unknown3 May 2021, 09:03
we have switched over from primary router to backup router, since it seems to be router crashing problem. We will investigate further if the backup router has the same problem.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Toronto planned network upgrades
Duration unknown1 May 2021, 10:00
the maintenance was performed at 23:45 instead due to some issues. But it is done now with up to 2 minute network interruption to most services.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: the maintenance was performed at 23:45 instead due to some issues. But it is done now with up to 2 minute network interruption to most services.
March 2021
Toronto hypervisor downtime
10 min31 Mar 2021, 09:10
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
Montreal hypervisor emergency maintenance
15 min6 Mar 2021, 03:20
RFO: our monitoring system detected that one disk in RAID10 group failed today morning. We use service from OVH in Montreal and Roubaix and requested disk replacement. It seems they needed to turn server off to replace the disk instead of hot-swapping it. But now the RAID10 group is restored to normal. Note that in our main location Toronto we can always hot…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One Montreal SSD hypervisor (de6e4fa83fdc) is offline for emergency maintenance due to disk issue. We expect 10-20 minutes downtime.
Remediation: RFO: our monitoring system detected that one disk in RAID10 group failed today morning. We use service from OVH in Montreal and Roubaix and requested disk replacement. It seems they needed to turn server off to replace the disk instead of hot-swapping it. But now the RAID10 group is restored to normal. Note that in our…
February 2021
Toronto hypervisor downtime
50 min15 Feb 2021, 15:00
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
January 2021
Montreal hypervisor downtime
7 min15 Jan 2021, 06:20
the downtime was due to kernel panic. We will check further to determine if the current kernel is sufficient to avoid future recurrence of this downtime incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: the downtime was due to kernel panic. We will check further to determine if the current kernel is sufficient to avoid future recurrence of this downtime incident.
Remediation: services are back online.
Toronto hypervisor maintenance
10 min5 Jan 2021, 11:00
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We perform emergency maintenance on hypervisor 7fd1830faf11 in Toronto due to memory bugs associated with old kernel. Downtime ten minutes needed to update to new kernel to resolve these issues.
Remediation: services are back online.
September 2020
Montreal network downtime
Duration unknown17 Sept 2020, 09:10
Services were offline from 21:10 EDT to 21:20 EDT due to upstream issue. See http://travaux.ovh.net/?do=details&id=46759 for details.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Services were offline from 21:10 EDT to 21:20 EDT due to upstream issue. See http://travaux.ovh.net/?do=details&id=46759 for details.
July 2020
Montreal network downtime
45 min30 Jul 2020, 02:10
services are back online.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Again network is down due to upstream (OVH) vrack network issue.
Remediation: services are back online.
Montreal network downtime
Duration unknown29 Jul 2020, 16:40
services are back online.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Network is down due to upstream (OVH) vrack issue. http://travaux.ovh.net/?do=details&id=45816
Remediation: services are back online.
Toronto hypervisor downtime
Duration unknown11 Jul 2020, 06:25
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Hypervisor 1ee830f71342 is offline due to power cable tension issue and technician error during installation/migration of equipment for/to new 20A circuit. Services should be back online in five to ten minutes.
Remediation: services are back online.
Toronto downtime
1h6 Jul 2020, 22:05
RFO Update (06 July 2020 21:00 EDT) : Outage summary: at 06 July 2020 10:05 EDT there was power surge at Cogent's Toronto 245 Consumers Rd datacenter which led to server restarts and one PDU failure in one of our racks. (Other Cogent customers were also impacted and throughout the day the datacenter was quite crowded.) Due to the PDU failure, servers in that…
- Progress
- 13 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: RFO Update (06 July 2020 21:00 EDT) : Outage summary: at 06 July 2020 10:05 EDT there was power surge at Cogent's Toronto 245 Consumers Rd datacenter which led to server restarts and one PDU failure in one of our racks. (Other Cogent customers were also impacted and throughout the day the datacenter was quite crowded.)…
Remediation: RFO Update (06 July 2020 21:00 EDT) : Outage summary: at 06 July 2020 10:05 EDT there was power surge at Cogent's Toronto 245 Consumers Rd datacenter which led to server restarts and one PDU failure in one of our racks. (Other Cogent customers were also impacted and throughout the day the datacenter was quite crowded.)…
June 2020
Toronto hypervisor downtime
15 min27 Jun 2020, 09:30
services are back online after replacing hardware component.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online after replacing hardware component.
Montreal planned hypervisor maintenance
Duration unknown25 Jun 2020, 11:30
the reboot last night did not solve the latency problem, but we apply additional tuning steps today and confirm the issue is resolved and latency is low and stable.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: the reboot last night did not solve the latency problem, but we apply additional tuning steps today and confirm the issue is resolved and latency is low and stable.
Roubaix network downtime
1h 50m25 Jun 2020, 02:40
the network appears to be stable now and we are closing this issue.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: finally the datacenter has issue open about this incident: http://travaux.ovh.net/?do=details&id=45319& . Also at this time the network connectivity is fully offline. We observe heavy packet loss in Roubaix starting at 14:40 EDT due to datacenter issue. We are contacting the datacenter to investigate this problem.
Remediation: the network is back online now but it may still be very unstable. We have received absolutely no update from the datacenter.
Roubaix network downtime
2 min8 Jun 2020, 00:50
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Roubaix services are offline due to datacenter (OVH) issue.
Remediation: services are back online.
May 2020
Montreal planned network maintenance
10 min8 May 2020, 17:30
services are back online after five minutes.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online after five minutes.
April 2020
Montreal planned maintenance
10 min30 Apr 2020, 11:00
yes, after the reboot this hypervisor looks stable, all is good.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: services are back online after eight minutes. We need to verify the errors are gone shortly.
Remediation: services are back online after eight minutes. We need to verify the errors are gone shortly.
Toronto hypervisor downtime
15 min27 Apr 2020, 05:30
services are back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online.
Montreal network downtime
10 min25 Apr 2020, 03:45
they fix it, back online.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One Montreal SSD hypervisor has network downtime due to datacenter vrack issue (OVH).
Remediation: they fix it, back online.
Roubaix hypervisor downtime
30 min14 Apr 2020, 04:45
we do not see more issues recently. We believe reboot and updated kernel solves the problem.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: One Roubaix SSD hypervisor is offline for ten minutes from 16:45 to 16:55 EDT due to emergency maintenance to correct kernel issue causing high latency and dropped packets.
Remediation: services are back online.
Toronto network issue
Duration unknown9 Apr 2020, 12:00
our team cannot find issue last night, switching to backup router and replacing fiber module does not help. Now the packet loss is gone. It must have been datacenter issue. Big waste of time.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: we still see 1% packet loss in Toronto. It does not appear to be datacenter-wide issue. Our team is on-site and still investigating. We may switch to backup router or perform other similar actions that may cause brief network disruptions (less than one minute).
Toronto hypervisor issues
84h7 Apr 2020, 15:00
we do not see any further issues. Update 3 (09 April 2020 13:25 EDT) : services are back online at this time. We continue to monitor the hypervisor, but we believe the issues should be resolved.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: we do not see any further issues. Update 3 (09 April 2020 13:25 EDT) : services are back online at this time. We continue to monitor the hypervisor, but we believe the issues should be resolved.
March 2020
Roubaix network downtime
33 min30 Mar 2020, 23:10
services are back online at this time. Here is OVH issue.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We see network downtime due to datacenter issue at this time.
Remediation: services are back online at this time. Here is OVH issue.
Toronto planned maintenance
Duration unknown12 Mar 2020, 12:00
There may be 30-60 minutes of network downtime between 00:00 EDT and 03:00 EDT in Toronto due to Cogent planned network maintenance.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: There may be 30-60 minutes of network downtime between 00:00 EDT and 03:00 EDT in Toronto due to Cogent planned network maintenance.
February 2020
Roubaix hypervisor downtime
30 min18 Feb 2020, 12:40
services are back online at this time.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online at this time.
Montreal hypervisor network downtime
40 min6 Feb 2020, 04:45
services are back online at this time. Here is OVH issue.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Internal and external network for VMs on one Montreal hypervisor is offline due to datacenter issue. We are in communication with OVH to resolve the problem.
Remediation: services are back online at this time. Here is OVH issue.
January 2020
Montreal hypervisor downtime
10 min14 Jan 2020, 13:10
services are back online at this time.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: services are back online at this time.
Unknown date
Monitoring e-mails received by other users (07 September 2024 11:00)
Duration unknownStart unknown
We have fixed an issue in our monitoring service where check online/offline e-mails intended for one user are instead sent to another user.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Montreal and Roubaix Closure
Duration unknownStart unknown
As previously announced, we have begun closing our Montreal and Roubaix locations. Remaining VMs in Montreal and Roubaix will be migrated to Toronto.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Sunsetting Montreal and Roubaix
Duration unknownStart unknown
Due to substantial cost increases imposed by the datacenter we use in Montreal and Roubaix, we are sunsetting those locations on 31 January 2023.
- Progress
- 0 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Compensation or remedy offered
Cause: Due to substantial cost increases imposed by the datacenter we use in Montreal and Roubaix, we are sunsetting those locations on 31 January 2023.
Compensation/remedy: Make sure to migrate your VMs before 31 January 2023. You will receive three months of free credit for VMs migrated before 31 January 2023.