VPSDime

Resolved We are aware of the network connection issues in our Dallas network that affects south east Asia and datacenter network team is working on the problem. Update 03:40: The connectivity issues have been resolved.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Two new Linux kernel vulnerabilities have been publicly disclosed in the past two weeks: Copy Fail (CVE-2026-31431): Disclosed April 29, 2026. CVSS 7.8 (High). A flaw in the kernel's cryptographic subsystem (algif_aead) that allows a local user to escalate privileges to root. Dirty Frag (CVE-2026-43284 and CVE-2026-43500): Disclosed May 7, 2026. A f…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Finally our London, UK outage has been finalized and all the VPS instances are back online at the new DC. We have successfully transferred our servers from HostDime to a new datacenter in the UK. At this new DC, we deal with the DC owner and operator directly to avoid any problems. We thank you for all your patience and understanding.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Excellent development regarding our London, UK outage: Hardware Successfully Extracted: ----------------------------------------- We have officially secured and extracted our physical servers from the facility. Our hardware - containing all of your original data - is now safely in our possession and currently en route to our new UK data center. Time…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Compensation or remedy offered

Resolved Our Attempt to Physically Rescue Your Data: ----------------------------------------- Yesterday afternoon, we received explicit guarantees from our upstream provider, HostDime, that our physical hardware had been secured and was ready to be removed from the data center. They assured us that our servers were actively being unracked and prepared for i…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Compensation or remedy offered

Resolved Please see about the reason for our London, UK oıutage below: Our Infrastructure Setup: ----------------------------------------- To provide full transparency, we want to clarify how our London location operates. We use HostDime as our upstream infrastructure provider in the UK. HostDime, in turn, utilizes data center space and network services from…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Compensation or remedy offered

Resolved Wednesday, 18 March 2026, 12:02 - We're investigating the outage of some IP ranges in the UK. We'll update this posting as we have more details. Wednesday, 18 March 2026, 12:26 - We've been informed the datacenter is aware and investigating. We'll update this posting as we have more details. Wednesday, 18 March 2026, 13:56 - Update from the DC: "The…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Wednesday, 25 February 2026, 11:58 - we're aware of an outage with node ukvz7highram3 and are investigating. If your VPS is on node ukvz7highram3, it is affected by this outage. If your VPS is not on ukvz7highram3, it is not affected by this outage. Wednesday, 25 February 2026, 14:49 - we've been unable to get the server working and are looking at r…

Progress

1 public update(s)

Data impact

No data loss reported by source

Compensation & remedy

Not mentioned by source

Resolved Due to the PDU problems in the current rack, the datacenter team is moving nlvz7highram1 and nlvz7highram2 nodes to a new rack to avoid power failure. The move should take approximately 30 minutes.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Saturday, 10 January 2026, 07:53 - ISPs in Brazil seem to be having connectivity issues to the United States. This is not related to us, this is not related to our servers, this is not related to our infrastructure, this is not related to your VPS in any way whatsoever. Please use public tools like ping.pe https://ping.pe/ to confirm your VPS is onl…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Saturday, 03 January 2026, 5:43 - We are currently investigating the reason nlvz7highram1 node in the Netherlands is down. Update: The Server was restored within 15 minutes without further complications.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Following several network instabilities observed at this location over the past week, we have identified the network switch as the root cause and will proceed with an immediate replacement. The expected service interruption during the switch replacement is approximately 15 minutes . Maintenance window: 02-01-2026 at 08:00 CET. We apologize for any i…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved We are seeing some connectivity problems in some routes in our Dallas network. We are working with the datacenter to resolve this as soon as possible.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved Our Dallas upstream is having connectivity problems in our Dallas location. Some routes are timing out. We are working with the upstream provider to resolve this as soon as possible.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved We are currently migrating our Los Angeles network to another provider. If your VPS is offline, it's due to this migration. We expect the whole process to be completed within 4 hours. We apologize for the inconvenience. Update 16:32: Everything has been completed and all the VPS's are back online.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved 15:29 CST: We are aware of the problems with the Los Angeles network. We are working on resolving them as soon as possible. Your patience is appreciated. 18:00 CST: All the VPS that have been affected by the problem are back online.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved We are currently investigating the reason dalvz7highram4 node in Dallas is down. Update 13:09 CST: This has been resolved by a soft reboot.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved 09:40 CST: Our Los Angeles servers went down due to a cooling failure in the DC. The DC staff is working with the engineers to resolve the problem and bring their network equipment online.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved We are currently migrating our New Jersey servers to a new DC in New Jersey as our current colocation provider is retiring their services. The migration should take a few hours. Your VPS will be migrated to new hardware in the new location and will boot back up once it has been transferred.

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source

Resolved 02/21/2025 21:45 - We are currently experiencing a downtime in Los Angeles and we are working with the datacenter to resolve it as soon as possible. 02/22/2025 06:58 - We have not been provided an update from the datacenter. We will post updates here as we have them. We do not have an update at this time as we have not been provided an update from t…

Progress

1 public update(s)

Data impact

Unknown

Compensation & remedy

Not mentioned by source