$2.47 / moPlan charge about $2.47Original EUR 2.15 / 1 month
Product pageCPU1 threads · CPU allocation unknownMemory2 GBStorage15 GB · NVMETransfer / bandwidth1,024 GB · 1000 Mbps
Provider
Webdock
3 VPS/cloud fixed plan(s).
VPS / cloud plans
Webdock VPS plans
| Plan | Monthly equivalent (USD) | Current plan charge | CPU / memory | Storage | Transfer / bandwidth | Location / route | Action |
|---|---|---|---|---|---|---|---|
| EssentialUnknown | $2.47 / mo | About $2.47Original EUR 2.15 / 1 month | 1 threads · CPU allocation unknown2 GB · Virtual machine / VPS | 15 GBNVME | 1,024 GB1000 Mbps | Unknown | Product page |
| AdvancedUnknown | $4.95 / mo | About $4.95Original EUR 4.3 / 1 month | 1 threads · CPU allocation unknown2 GB · Virtual machine / VPS | 15 GBNVME | 1,024 GB1000 Mbps | Unknown | Product page |
| ProUnknown | $22.56 / mo | About $22.56Original EUR 19.6 / 1 month | 6 threads · CPU allocation unknown10 GB · Virtual machine / VPS | 40 GBNVME | 7,168 GB1000 Mbps | Unknown | Product page |
$4.95 / moPlan charge about $4.95Original EUR 4.3 / 1 month
Product pageCPU1 threads · CPU allocation unknownMemory2 GBStorage15 GB · NVMETransfer / bandwidth1,024 GB · 1000 Mbps
$22.56 / moPlan charge about $22.56Original EUR 19.6 / 1 month
Product pageCPU6 threads · CPU allocation unknownMemory10 GBStorage40 GB · NVMETransfer / bandwidth7,168 GB · 1000 Mbps
Buying notesRefund, backup and usage limits · 4
SLABest effort toward zero downtime
Within provider-controlled hardware and networkWe will do our best to provide 0% downtime within our sphere of control, ie our hardware and network infrastructure.
View sourceSLA remedyOne free month on request
For unplanned server downtime in a given monthIf you have any unplanned downtime for a server in a given month, you can ask for a free month for that server
View sourceOther policyUnused time is refunded
Only for direct Stripe card paymentsUpon cancellation of your service (deletion of a server or product) you will be refunded any unused time directly to the credit card used for the original payment if you paid directly with a credit card with Stripe.
View sourceRefund exclusionRefunded to service-credit balance
Refunded to the service-credit balanceIf you paid for your service with Webdock Service Credits then the amount refunded will be refunded to your Service Credit balance.
View sourceIncident history
What happened, and how it was handled
Review public incidents by year, then their impact, handling and compensation. Grey blank cells mean insufficient data, not confirmed uptime.
Public coverage: Current public index on the official status site; oldest record in this batch 2 Mar 2025, 13:32Service-status record
Each cell represents one day. Incident dates link below. Days without a recorded public incident are shown as normal.
August 2026
Backup Cluster Software Upgrade
18 min3 Aug 2026, 23:33
We are upgrading the software on our backup cluster. Snapshots and backups will be unavailable for about 1 hour between 17.30 and 18.30 CEST.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully.
High Packet Loss
Duration unknown3 Aug 2026, 20:44
We detected high packet loss towards Webdock.io. The NOC team are investigating this. Sorry for the inconvenience.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
July 2026
Issue with lxd host.
1h 41m30 Jul 2026, 00:20
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Network Maintenance in Webdock DK-DC1
4h28 Jul 2026, 16:00
We will be performing important security enhancements to our network on Tuesday the 28th betwen 10.00 and 14.00 CEST. The upgrade procedure includes a full kernel upgrade of all host systems. The procedure WILL result in brief network outage for ALL customers in Denmark. Typically we are looking at 5 seconds of interruption as systems are reloaded, but for s…
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully
Pico4 Server Migrations
5h 4m21 Jul 2026, 14:00
In order to balance load and stability we'll migrating Pico4 instances to other physical systems. Each server migration will be fairly quick (not more than 10 minutes, within 5 minutes in most cases). You will receive an email when the migration starts and also when the migration finishes. The migrations happen between a 4hr maintenace window, starting at 8…
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully.
Issue with lxd host
8 min19 Jul 2026, 03:01
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issues with routing IPV6
43 min16 Jul 2026, 04:30
We are currently investigating this incident. We are having issues with routing via IPV6\. The team is aware and looking into it. If you have any issues, you may turn off IPV6 via our dashboard.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
June 2026
Backup Cluster Software Upgrade
19 min29 Jun 2026, 22:30
We are upgrading the software on our backup cluster. Snapshots and backups will be unavailable for about 1 hour between 16.30 and 17.30 CEST.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully.
Issue with a single host (lxd-based)
10 min26 Jun 2026, 11:38
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
AI chat
1h 25m17 Jun 2026, 14:45
We are upgrading the capabilities of our AI chat.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully.
Issue with a single host (lxd-based)
21 min9 Jun 2026, 14:13
Rebooting the host. The downtime will be 5-10 minutes. Apologies for inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
AI chat is down.
46h 58m9 Jun 2026, 04:00
We are currently investigating this incident.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
May 2026
Issues with AI Chat
4h 37m30 May 2026, 22:42
We noticed an issue with our AI chat and are working to fix it.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with a single host (lxd-based)
6 min28 May 2026, 18:07
The host needs a reboot. There will be downtime for few minutes. Apologies for the trouble caused.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Network maintenance in DK DC1
6 min20 May 2026, 16:00
We will be performing important security enhancements to our network on Wednesday the 20th betwen 10.00 and 14.00 CEST. The upgrade procedure includes a full kernel upgrade of all host systems. The procedure WILL result in brief network outage for ALL customers in Denmark. Typically we are looking at 5 seconds of interruption as systems are reloaded, but for…
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: This maintenance has been cancelled due to short in staff today unfortunately. We'll post a new maintenance window when we are ready. Sorry for the inconvenience.
Backup cluster degraded
59h 6m14 May 2026, 14:16
After a major software upgrade of our backup cluster yesterday we are seeing frequent timeouts while doing backups. This is due to some regression in Incus, our hypervisor. We have the Incus team investigating this and we hope to have this solved within a day or two at most. In the interim, if you get an error trying to perform a snapshot you can retry and h…
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: After a major software upgrade of our backup cluster yesterday we are seeing frequent timeouts while doing backups. This is due to some regression in Incus, our hypervisor. We have the Incus team investigating this and we hope to have this solved within a day or two at most. In the interim, if you get an error trying t…
Remediation: This incident has been resolved and our backup cluster has been operating nominally for the last 24 hours.
Storage backend maintenance in DK DC1
2h13 May 2026, 23:00
We are expanding our backup storage with another 200TB of storage. The storage backend will be unavailable for 1-2 hours.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully
April 2026
Issue with a single host
23 min30 Apr 2026, 12:48
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Investigating Temperature Anomaly
2h30 Apr 2026, 12:00
A single Ryzen system in our DK DC has a temperature anomaly. We believe one or more fans may have failed in the system and this needs to be investigated. We are reserving 2 hours for this maintenance on thursday morning at 06.00 CEST, just in case, but we expect this to take 45 minutes or less. Your server will go down during this time, and you have been no…
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: A single Ryzen system in our DK DC has a temperature anomaly. We believe one or more fans may have failed in the system and this needs to be investigated. We are reserving 2 hours for this maintenance on thursday morning at 06.00 CEST, just in case, but we expect this to take 45 minutes or less. Your server will go dow…
Remediation: Maintenance has completed successfully
Network
1h 7m29 Apr 2026, 19:38
We are currently investigating this incident.
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Incident has been resolved and improvements are being made to prevent this from happening again
Major Dashboard Upgrade
2h 20m28 Apr 2026, 02:00
Monday April 27th at 20.00 CEST we will be performing major upgrades to the Webdock Dashboard at [app.webdock.io](http://app.webdock.io) \- the maintenance will take at most 2 hours, but we hope to complete it in 30 minutes or less. The upgrade requires us to take down the dashboard completely and in this time period you will be unable to use our dashboard t…
- Progress
- 6 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The maintenance was quicker than expected, due to us having extensively prepared and tested the procedure beforehand. We are pretty much done, but will be checking logs and other bits and pieces for a little while to make sure everything is running smoothly, before giving the all clear.
Remediation: Maintenance has completed successfully. We have solved a number of minor issues, lastly it was Github login which no longer worked. We should be in a good state now. Enjoy and thanks for your patience with us this evening! :)
Issue with lxd host
21 min25 Apr 2026, 04:46
We are currently investigating this incident.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
March 2026
Single Host Reboot
10 min29 Mar 2026, 02:25
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Single Host Reboot
8 min23 Mar 2026, 22:24
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Storage Backend in DK-DC1 under maintenance.
1h 23m13 Mar 2026, 03:00
We are performing some needed maintenance in storage cluster DK DC1 now and for up to 2 hours. In this period, snapshot functionality will not be available.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully. All snapshots operations once again available.
A single host needs a reboot
1h 4m6 Mar 2026, 11:21
One of the hosts (lxd based legacy host) seems unresponsive or crashed. This one needs a reboot.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
A single host needs a reboot
16 min5 Mar 2026, 11:16
One of the hosts (lxd based legacy host) seems unresponsive or crashed. This one needs a reboot.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
February 2026
Problems communicating with Epyc Host
1h 28m25 Feb 2026, 08:46
We are having issues communicating with one of our Epyc hosts - all customers there are running fine, we just have problems interacting with and sending commands to the host system.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Issue with a single host (lxd-based)
28 min22 Feb 2026, 22:44
The host needs a reboot for proper functioning. Sorry for the inconvenience
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with lxd host
16 min17 Feb 2026, 00:56
We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with a single host (lxd-based)
8 min10 Feb 2026, 17:13
The host requires a reboot. Instances will face downtime for 2-5 minutes. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
January 2026
Issue with lxd host
31 min21 Jan 2026, 00:07
We are currently investigating this incident.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
LXD-based host needs reboot
38 min16 Jan 2026, 12:47
The host will need a reboot for about 5-10 minutes. We apologize for any inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with another EPYC host
7h 13m14 Jan 2026, 17:58
Our DC guys looking into the issue. Apparently it looks like one of the CPU has failed (dual CPU setup). The guys are working on to bring up the host. Apologies for the inconvenience.
- Progress
- 8 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Our DC guys looking into the issue. Apparently it looks like one of the CPU has failed (dual CPU setup). The guys are working on to bring up the host. Apologies for the inconvenience.
Remediation: We have completed all migrations. This should conclude this incident. We apologize for any inconvenience caused.
LXD-based host needs reboot
48 min12 Jan 2026, 19:45
The server will be down for 5-10 minutes. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
One of our AMD Epyc hosts needs a reboot
6h 2m12 Jan 2026, 16:49
The physical host needs a reboot. Instances running there will see a 15-20 minutes of downtime.
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
December 2025
Flaky network for some /24 in DK DC1
2h 53m30 Dec 2025, 17:28
We are seeing intermittent packet loss on certain prefixes (IP ranges) in DK DC-1\. This may be another small scale DOS which is not being properly mitigated. We are currently investigating this incident.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Network issue in DK DC
56 min25 Dec 2025, 07:07
Something is happening with our network at this time. We are currently investigating this incident.
- Progress
- 6 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: This is looking like a DOS event. We are investigating why auto-mitigation failed us.
Remediation: This incident has been resolved. We apologize for the inconvenience this evening.!
Issue with a single host (lxd-based)
7 min24 Dec 2025, 15:21
The host needs a reboot, there will be 5-10 minutes of downtime. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Another LXD-based host needs a reboot as the system became unresponsive
8 min16 Dec 2025, 16:31
The host will be rebooted now. There will be 5-10 minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
An lxd-based host needs a reboot
6 min15 Dec 2025, 18:54
The host needs a reboot. Server will see a 5-10 minutes of downtime. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
November 2025
A single host needs a reboot
8 min18 Nov 2025, 14:46
One of our lxd-based host needs a reboot as it has become unresponsive.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
A single host needs a reboot (legacy lxd-based host)
9 min10 Nov 2025, 18:28
The host needs reboot. The container VPSes will see a 5-10 minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
One of our EPYC system is down
8 min3 Nov 2025, 19:53
One of our EPYC system is down and hence VPSes will be unreachable. We are investigating this.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Sorry for the inconvenience.
October 2025
Issue with lxd-based Host
54 min27 Oct 2025, 11:07
The server needs a reboot. Expect 5-10 minutes of downtime. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Frozen lxd-based Host
15 min25 Oct 2025, 14:52
The host needs a reboot. There will be 5-10 minutes fo downtime. Sorry for any inconvenience caused
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
A single host needs a reboot
11 min20 Oct 2025, 12:03
One of our legacy container-based host needs a reboot (system is frozen) for proper functioning. There will be dowtime for few minutes. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Fiber optics and cable replacement
8 min12 Oct 2025, 01:15
Our NOC team has identified and issue with a flapping link and high CRC errors rate for the past 2 days. We will attempt to fix the issue by changing optics.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully. No impact to customer workloads was seen.
Issue with lxd-based Host
7 min6 Oct 2025, 19:50
The server needs a reboot. Expect 5-10 minutes of downtime. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
September 2025
Issue with a KVM host
38 min27 Sept 2025, 23:00
One of our KVM host looks to be unresponsive. Our NOC guys are currently investiagating this. We'll do our best to bring things back to normal as soon as we can. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Electric Works in DK-DC1
2h25 Sept 2025, 14:00
This thursday morning some electric works will be happening at the DK DC1\. We are getting new power supply added increasing our allowed power draw from the grid. The procedure means that mains power will need to be cut for about 5-10 minutes. This should be handled by our UPS and Generator systems - but just in case something unexpected happens we are annou…
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully
A single host needs a reboot
8 min20 Sept 2025, 13:49
There will be downtime for 5-10 minutes
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with one of our Ryzen hosts
1h 36m17 Sept 2025, 22:12
There appears to be a problem with a Ryzen host which is giving trouble on boot up. The NOC team is working on it. Affected customers see an alert in the dashboard.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
One of our old LXD-based hosts needs a reboot
9 min17 Sept 2025, 17:32
There will be downtime for 5-10 minutes. Apologies for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
August 2025
Single host down in DK DC1
5 min30 Aug 2025, 23:56
We have a Xeon host down in DK DC1 - NOC team is working on bringing the system back up. We hope to have customer instances up and running in about 10-15 minutes.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Issue with a single Ryzen host
17 min27 Aug 2025, 17:41
The host needs a reboot. There will be 15 to 20 minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Yet another LXD host needs a reboot
11 min26 Aug 2025, 20:02
The system is a bit frozen. The snapshot and start operations seem to hang. A reboot is required, hence a 5-10 minutes of downtime
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with an another LXD-based host
12 min26 Aug 2025, 18:40
The host needs a reboot and will be up in 5-10 minutes.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Sorry for the inconvenience.
A single host needs a reboot
9 min24 Aug 2025, 22:34
The host needs a reboot for proper functioning. Instances will see 5-10 minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
July 2025
Small outage in DK DC1
0 min31 Jul 2025, 17:34
We had a small outage again affecting Ryzen and Epyc workloads as well as our dashboard and related services. The event lasted about 10 minutes. All customers should be operational again. We apologize for the inconvenience.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Partial outage in DK DC affecting Webdock dashboard and Epyc/Ryzen instances
1h 24m24 Jul 2025, 08:46
We are currently investigating this incident. A network-level event seems to have affected a single rack in our DC, taking down our dashboard and some related services, as well as a number of our Epyc/Ryzen customer instances.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: This incident has been resolved and all customers and services are back up. We sincerely apologize for the inconvenience caused here tonight. The incident was indeed a power event, and our electrician will be investigating the root cause further in the morning and hopefully we can find the cause and prevent anything si…
Remediation: This incident has been resolved and all customers and services are back up. We sincerely apologize for the inconvenience caused here tonight. The incident was indeed a power event, and our electrician will be investigating the root cause further in the morning and hopefully we can find the cause and prevent anything si…
Issue with a single host
9 min21 Jul 2025, 00:21
One of our container-based hosts needs a reboot. There will be downtime for few minutes
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Frozen lxd-based Host
15 min16 Jul 2025, 21:04
The host needs a reboot. Few minutes of downtime is to be expected.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue again with a single host (container-based based)
12 min14 Jul 2025, 15:26
The host requires a reboot. There will be few minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Sorry for the inconvenience caused.
June 2025
Frozen lxd-based Host
10 min30 Jun 2025, 17:13
The host will require a reboot. Instances will see few minutes of downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Issue with a single unresponsive host
10 min28 Jun 2025, 21:29
The host is unresponsive and requires a reboot. The will be downtime for 5-10 minutes.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Apologies for any inconvenience caused.
A single host needs a reboot
13 min27 Jun 2025, 14:25
One of our lxd-based hosts needs a reboot. Instances here will see some downtime.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Sorry for the inconvenience.
Single Host Down in DK
14 min26 Jun 2025, 16:29
One of our Ryzen host is down/inaccessible. We're looking into this. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. Once again, sorry for the inconvenience caused.
Electric works in DK DC1
31h 44m26 Jun 2025, 15:15
Maintenance is now in progress.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Maintenance has completed successfully
May 2025
A single host needs a reboot
13 min23 May 2025, 15:16
One of our host needs a reboot after a kernel upgrade. All VPSes will experience a downtime. At max 15 minutes. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Issue with a single host
15 min13 May 2025, 19:30
One of our host needs a reboot after a kernel upgrade. All VPSes will experience a downtime. At max 15 minutes. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Host needs kernel upgrade and restart
Duration unknownStart unknown
We have a host machine which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The reboot has been completed and all customer instances are up. We apologize for the brief downtime.
April 2025
Snapshots may fail today
24h 12m16 Apr 2025, 15:30
We have been working on expanding our storage cluster. Something has gone wrong with configuration meaning some snapshot operations (especially for older VPS servers) will not work properly. We are currently investigating this incident and hope to get this resolved sometime today. For some subset of our customers, no automated backups were run today due to t…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: We have been working on expanding our storage cluster. Something has gone wrong with configuration meaning some snapshot operations (especially for older VPS servers) will not work properly. We are currently investigating this incident and hope to get this resolved sometime today. For some subset of our customers, no a…
Remediation: Last night a fix was implemented by hypervisor support and a hotfix was deployed for the cluster communication issues we had been seeing. What this basically means is that a) we believe the issue is solved moving forward and b) some automated snapshots from last night did not complete. You should be able to see daily s…
March 2025
Small network outage in Denmark
28h 55m8 Mar 2025, 21:27
We had a small network outage in Denmark, for about 3 minutes certain services could not be reached. We are investigating this incident currently.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Intermittent Network in DK
2h 45m2 Mar 2025, 13:32
We noticed the network is intermittent in DK, some customer sites going down and coming up again. We are currently investigating this incident. Sorry for the inconvenience.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved. However, we'll have a close eye on this. Sorry for the inconvenience caused.