Cherry Servers
Finishing works installing additional reserve utility power line for server modules 1 and 2. Service impact: Power: - Loads will transfer from utility to ups power for short periods. Cooling: - No impact on cooling systems.
Remediation: Maintenance works completed, redundancy restored.
Service impact: Reduced network throughput may be experienced during the maintenance window. A complete loss of network connectivity for several seconds is expected during the final switchover.
Both portal and API return HTTP error 404.
Remediation: Resolved by upgrading involved load balancers.
An additional reserve utility power line will be installed in server modules 1 and 2. Service impact: Power: - Loads will transfer from utility to ups power for short periods. Cooling: - No impact on cooling systems.
Servers in module 1 and 2 ran on UPS power at the following intervals: 5:15 - 5:26 UTC 9:43 - 9:47 UTC 11:00 - 11:09 UTC No servers in the segment lost power. Some servers in module 2 were affected. Our primary suspect for some servers experiencing issues at this point is old server/PSU hardware.
Cause: Servers in module 1 and 2 ran on UPS power at the following intervals: 5:15 - 5:26 UTC 9:43 - 9:47 UTC 11:00 - 11:09 UTC No servers in the segment lost power. Some servers in module 2 were affected. Our primary suspect for some servers experiencing issues at this point is old server/PSU hardware.
Remediation: We believe that all affected servers with faulty PSU's have been addressed.
Access switch upgrade within a single rack cabinet. In order to ensure stability and reliability of the service for directly connected servers, we will perform a switch upgrade. During the upgrade, affected servers that have a proper bond setup may be unreachable for up to a minute; those without may experience a loss of up to 10 minutes. All customers affec…
AM2 Core switch upgrade. In order to increase throughput and capacity we will perform switch upgrade to a newer hardware. During the upgrade expected network disruption is up to 30 seconds.
In the Amsterdam location 3, recently migrated VPS nodes had BGP instability issue. The issue caused network loss for VPS servers located within those nodes. The issue was discovered and resolved.
Remediation: In the Amsterdam location 3, recently migrated VPS nodes had BGP instability issue. The issue caused network loss for VPS servers located within those nodes. The issue was discovered and resolved.
We noticed an outgoing pathways issue with one of our Singapore ISP providers. We migrated traffic to a different provider. Currently, we are monitoring the situation.
Remediation: The situation with the ISP is resolved.
Planned maintenance to improve routing efficiency and redundancy. Affected clients are informed by e-mail. During the maintenance window, affected clients should experience minimal or no noticeable disruptions to network performance.