$28.06 / moPlan charge about $28.06Original US$28.06 / 1 monthRegion: Hong Kong
DetailsCPU2 vCPU · CPU allocation unknownMemory4 GBStorage150 GB · NVMETransfer / bandwidth5,120 GB · Port unknown
Provider
LayerStack
16 VPS/cloud fixed plan(s).
VPS / cloud plans
LayerStack VPS plans
| Plan | Monthly equivalent (USD) | Current plan charge | CPU / memory | Storage | Transfer / bandwidth | Location / route | Action |
|---|---|---|---|---|---|---|---|
| General Purpose R108 · Hong Kong · Global RouteUnknown | $28.06 / mo | About $28.06Original US$28.06 / 1 monthRegion: Hong Kong | 2 vCPU · CPU allocation unknown4 GB · Virtual machine / VPS | 150 GBNVME | 5,120 GBPort unknown | Hong Kong | Details |
| General Purpose R208 · Hong Kong · Global RouteUnknown | $53.80 / mo | About $53.80Original US$53.8 / 1 monthRegion: Hong Kong | 4 vCPU · CPU allocation unknown12 GB · Virtual machine / VPS | 250 GBNVME | 6,144 GBPort unknown | Hong Kong | Details |
| General Purpose R308 · Hong Kong · Global RouteUnknown | $68.00 / mo | About $68.00Original US$68 / 1 monthRegion: Hong Kong | 8 vCPU · CPU allocation unknown16 GB · Virtual machine / VPS | 350 GBNVME | 8,192 GBPort unknown | Hong Kong | Details |
| General Purpose R408 · Hong Kong · Global RouteUnknown | $93.00 / mo | About $93.00Original US$93 / 1 monthRegion: Hong Kong | 10 vCPU · CPU allocation unknown20 GB · Virtual machine / VPS | 400 GBNVME | 9,216 GBPort unknown | Hong Kong | Details |
| General Purpose R508 · Hong Kong · Global RouteUnknown | $122.02 / mo | About $122.02Original US$122.02 / 1 monthRegion: Hong Kong | 12 vCPU · CPU allocation unknown24 GB · Virtual machine / VPS | 450 GBNVME | 10,240 GBPort unknown | Hong Kong | Details |
| General Purpose R608 · Hong Kong · Global RouteUnknown | $154.19 / mo | About $154.19Original US$154.19 / 1 monthRegion: Hong Kong | 16 vCPU · CPU allocation unknown32 GB · Virtual machine / VPS | 700 GBNVME | 12,288 GBPort unknown | Hong Kong | Details |
| General Purpose R708 · Hong Kong · Global RouteUnknown | $258.00 / mo | About $258.00Original US$258 / 1 monthRegion: Hong Kong | 18 vCPU · CPU allocation unknown64 GB · Virtual machine / VPS | 1280 GBNVME | 25,600 GBPort unknown | Hong Kong | Details |
| General Purpose R808 · Hong Kong · Global RouteUnknown | $548.00 / mo | About $548.00Original US$548 / 1 monthRegion: Hong Kong | 24 vCPU · CPU allocation unknown96 GB · Virtual machine / VPS | 1620 GBNVME | 30,720 GBPort unknown | Hong Kong | Details |
| General Purpose R108 · Hong Kong · China Direct CN2 RouteUnknown | $33.06 / mo | About $33.06Original US$33.06 / 1 monthRegion: Hong Kong | 2 vCPU · CPU allocation unknown4 GB · Virtual machine / VPS | 150 GBNVME | 5,120 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R208 · Hong Kong · China Direct CN2 RouteUnknown | $58.80 / mo | About $58.80Original US$58.8 / 1 monthRegion: Hong Kong | 4 vCPU · CPU allocation unknown12 GB · Virtual machine / VPS | 250 GBNVME | 6,144 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R308 · Hong Kong · China Direct CN2 RouteUnknown | $73.00 / mo | About $73.00Original US$73 / 1 monthRegion: Hong Kong | 8 vCPU · CPU allocation unknown16 GB · Virtual machine / VPS | 350 GBNVME | 8,192 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R408 · Hong Kong · China Direct CN2 RouteUnknown | $98.00 / mo | About $98.00Original US$98 / 1 monthRegion: Hong Kong | 10 vCPU · CPU allocation unknown20 GB · Virtual machine / VPS | 400 GBNVME | 9,216 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R508 · Hong Kong · China Direct CN2 RouteUnknown | $127.02 / mo | About $127.02Original US$127.02 / 1 monthRegion: Hong Kong | 12 vCPU · CPU allocation unknown24 GB · Virtual machine / VPS | 450 GBNVME | 10,240 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R608 · Hong Kong · China Direct CN2 RouteUnknown | $159.19 / mo | About $159.19Original US$159.19 / 1 monthRegion: Hong Kong | 16 vCPU · CPU allocation unknown32 GB · Virtual machine / VPS | 700 GBNVME | 12,288 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R708 · Hong Kong · China Direct CN2 RouteUnknown | $263.00 / mo | About $263.00Original US$263 / 1 monthRegion: Hong Kong | 18 vCPU · CPU allocation unknown64 GB · Virtual machine / VPS | 1280 GBNVME | 25,600 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
| General Purpose R808 · Hong Kong · China Direct CN2 RouteUnknown | $553.00 / mo | About $553.00Original US$553 / 1 monthRegion: Hong Kong | 24 vCPU · CPU allocation unknown96 GB · Virtual machine / VPS | 1620 GBNVME | 30,720 GBPort unknown | Hong KongProvider claim: China Direct CN2 Route | Details |
$53.80 / moPlan charge about $53.80Original US$53.8 / 1 monthRegion: Hong Kong
DetailsCPU4 vCPU · CPU allocation unknownMemory12 GBStorage250 GB · NVMETransfer / bandwidth6,144 GB · Port unknown
$68.00 / moPlan charge about $68.00Original US$68 / 1 monthRegion: Hong Kong
DetailsCPU8 vCPU · CPU allocation unknownMemory16 GBStorage350 GB · NVMETransfer / bandwidth8,192 GB · Port unknown
$93.00 / moPlan charge about $93.00Original US$93 / 1 monthRegion: Hong Kong
DetailsCPU10 vCPU · CPU allocation unknownMemory20 GBStorage400 GB · NVMETransfer / bandwidth9,216 GB · Port unknown
$122.02 / moPlan charge about $122.02Original US$122.02 / 1 monthRegion: Hong Kong
DetailsCPU12 vCPU · CPU allocation unknownMemory24 GBStorage450 GB · NVMETransfer / bandwidth10,240 GB · Port unknown
$154.19 / moPlan charge about $154.19Original US$154.19 / 1 monthRegion: Hong Kong
DetailsCPU16 vCPU · CPU allocation unknownMemory32 GBStorage700 GB · NVMETransfer / bandwidth12,288 GB · Port unknown
$258.00 / moPlan charge about $258.00Original US$258 / 1 monthRegion: Hong Kong
DetailsCPU18 vCPU · CPU allocation unknownMemory64 GBStorage1280 GB · NVMETransfer / bandwidth25,600 GB · Port unknown
$548.00 / moPlan charge about $548.00Original US$548 / 1 monthRegion: Hong Kong
DetailsCPU24 vCPU · CPU allocation unknownMemory96 GBStorage1620 GB · NVMETransfer / bandwidth30,720 GB · Port unknown
$33.06 / moPlan charge about $33.06Original US$33.06 / 1 monthRegion: Hong Kong
DetailsCPU2 vCPU · CPU allocation unknownMemory4 GBStorage150 GB · NVMETransfer / bandwidth5,120 GB · Port unknown
$58.80 / moPlan charge about $58.80Original US$58.8 / 1 monthRegion: Hong Kong
DetailsCPU4 vCPU · CPU allocation unknownMemory12 GBStorage250 GB · NVMETransfer / bandwidth6,144 GB · Port unknown
$73.00 / moPlan charge about $73.00Original US$73 / 1 monthRegion: Hong Kong
DetailsCPU8 vCPU · CPU allocation unknownMemory16 GBStorage350 GB · NVMETransfer / bandwidth8,192 GB · Port unknown
$98.00 / moPlan charge about $98.00Original US$98 / 1 monthRegion: Hong Kong
DetailsCPU10 vCPU · CPU allocation unknownMemory20 GBStorage400 GB · NVMETransfer / bandwidth9,216 GB · Port unknown
$127.02 / moPlan charge about $127.02Original US$127.02 / 1 monthRegion: Hong Kong
DetailsCPU12 vCPU · CPU allocation unknownMemory24 GBStorage450 GB · NVMETransfer / bandwidth10,240 GB · Port unknown
$159.19 / moPlan charge about $159.19Original US$159.19 / 1 monthRegion: Hong Kong
DetailsCPU16 vCPU · CPU allocation unknownMemory32 GBStorage700 GB · NVMETransfer / bandwidth12,288 GB · Port unknown
$263.00 / moPlan charge about $263.00Original US$263 / 1 monthRegion: Hong Kong
DetailsCPU18 vCPU · CPU allocation unknownMemory64 GBStorage1280 GB · NVMETransfer / bandwidth25,600 GB · Port unknown
$553.00 / moPlan charge about $553.00Original US$553 / 1 monthRegion: Hong Kong
DetailsCPU24 vCPU · CPU allocation unknownMemory96 GBStorage1620 GB · NVMETransfer / bandwidth30,720 GB · Port unknown
Buying notesRefund, backup and usage limits · 7
CPU allocationShared CPU
All General Purpose plansvCPUs are shared in all General Purpose plans.
View sourceChina bandwidth basisUS$5/month Hong Kong CN2 route surcharge
Hong Kong monthly route option; supplier claim, not our measurementChina Direct CN2 Route: + US$5.00 /mth
View sourceSLA99.95%
All LayerStack cloud servicesLayerStack makes a commitment in providing 99.95% uptime SLA for all LayerStack Cloud services.
View sourceSLA remedyDowntime percentage × monthly fee × 2
Affected service or add-ons only; capped at one monthly subscription fee; exclusions applySLA Credits apply only to fees paid for the particular service or service add-ons which uptime has not been met. SLA credits do not apply to domain registration, SSL certificate and other License service. The SLA Credit…
View sourceSLA remedyAccount credit for future charges
Credited to the relevant account for future chargesThe SLA Credit will be paid by crediting the amount of such refund to the Subscriber account fee and subscriber may apply this SLA credits to future charges of the relevant account.
View sourceRefund exclusionNo refund after renewal
Credit-card subscription plans renew automaticallyAll subscription plans by credit card payment method will be renewed automatically. LayerStack will attempt to charge the most recent payment card on file for subscription, so please make sure it is an active card with a…
View sourceRefund exclusionPaid service term is generally non-refundable
Unless LayerStack agrees otherwise; stated termination and suspension cases applyAny payment or any part or parts thereof already made for a term or part or parts thereof will not be refundable (unless otherwise agreed by LayerStack) in the event of refusal of provision or suspension under Clause 7 h…
View sourceIncident history
What happened, and how it was handled
Review public incidents by year, then their impact, handling and compensation. Grey blank cells mean insufficient data, not confirmed uptime.
Public coverage: Latest 50 records from the official API; oldest record in this batch 28 Aug 2017, 16:15Service-status record
Each cell represents one day. Incident dates link below. Days without a recorded public incident are shown as normal.
0 public incident(s) recorded in 2026
0 public incident(s) recorded in 2025
2 public incident(s) recorded in 2024
1 public incident(s) recorded in 2023
0 public incident(s) recorded in 2022
2 public incident(s) recorded in 2021
4 public incident(s) recorded in 2020
8 public incident(s) recorded in 2019
21 public incident(s) recorded in 2018
10 public incident(s) recorded in 2017
September 2024
ARM Cloud Servers (Hong Kong region) connection issue
13 min18 Sept 2024, 09:02
Our engineer is currently investigating the issue, further update will be provided shortly.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The incident is resolved completely now.
Cloud Servers Issue
1h 14m14 Sept 2024, 13:51
We are checking the issue with our engineer and shall resume the service asap,sorry for any inconvenience caused.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Our system engineer has identified a storage issue within one of our cloud infrastructure components. The engineering team has resolved the reported issue and the servers are working fine now.
May 2023
Issue with some of HK Cloud Servers connectivity issue
3h 41m26 May 2023, 09:51
Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved by our engineer now. We are sorry for any inconvenience caused.
August 2021
Core network outage.
0 min4 Aug 2021, 23:27
Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the netwo…
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backu…
June 2021
HK Cloud Server Network Outage
0 min28 Jun 2021, 21:45
There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.
November 2020
Urgent Hardware Maintenance for LA Cloud Servers
1h 50m20 Nov 2020, 00:31
Dear Customer, We have noticed the hardware issue with LA Cloud Servers and our engineer team is performing an urgent hardware maintenance for LA Cloud Servers now. The maintenance window will be around 60-120 mins. The services for LA servers will be resumed as soon as the maintenance has been completed. We regret for any inconveniences caused to you in t…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Network Interruption for Tokyo Cloud Servers
2h 9m5 Nov 2020, 12:00
Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.
- Progress
- 6 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.
February 2020
Urgent Hardware Maintenance for Classic LayerPanel
24h 8m14 Feb 2020, 17:10
Urgent maintenance is currently in progress. We will provide updates as necessary.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Urgent Hardware Maintenance for Classic LayerPanel
4h 27m14 Feb 2020, 08:49
Urgent maintenance is currently in progress. We will provide updates as necessary.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
October 2019
Network Interruption for Cloud Servers
36 min7 Oct 2019, 12:22
Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Our engineer team has figured out the failure of core router and we have resolved the issue completely now. Again, we are sorry for any inconvenience caused.
September 2019
Networking Issue - Identified
1h 23m26 Sept 2019, 16:49
At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
August 2019
Unexpected Hardware issue
4h 22m29 Aug 2019, 11:15
Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status
- Progress
- 6 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
June 2019
Cloud Servers Connection Issue for some HK clients
25 min27 Jun 2019, 14:38
Apologies for the inconvenience caused. Currently, our system engineers are checking it urgently and we will keep you updated on the status
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
May 2019
Unplanned maintenance in one of our hypervisors
30h 18m26 May 2019, 02:37
Dear Valued Customers, Please be informed that few customers may be facing an issue with one of our hypervisors and our engineer team are already working on it and we will keep you updated. We deeply apologize for all the inconveniences that have been caused to you and we appreciate your understanding in this.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved by our system engineer team now. We are sincerely sorry for any inconvenience caused for affected customers.
April 2019
Urgent Hardware Maintenance for some Hong Kong Cloud Services
2h 34m15 Apr 2019, 17:35
Our system engineer team has checked that there was fault alert in hardware level and we need to undergo the urgent hardware replacement to resolve this.
- Progress
- 6 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Unexpected Hardware issue
2h 13m5 Apr 2019, 22:51
Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for some servers and our system engineers are fixing it urgently. We will keep you updated on the status
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The detected hardware fault has now been resolved by our system engineers and all systems should be operational now.
February 2019
Cloud Servers Connection Issue
28h 58m12 Feb 2019, 09:44
We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.
- Progress
- 5 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
December 2018
Cloud Servers Connection Issue
17 min11 Dec 2018, 22:45
We are aware of connection issues affecting our Cloud servers, which has been caused because of issues with China Telecom and this has degraded the performance. Our network engineers have identified the issue and are working on resolving this.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The connection issues has now been resolved by upstream team.
Hardware Maintenance
15 min2 Dec 2018, 13:04
We are updating few hypervisor which have hardware issue. We will complete the maintenance soon.
- Progress
- 4 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
November 2018
Connectivity issue with HKBN
34 min22 Nov 2018, 17:13
We have detected instability with the peering connection between LayerStack and HKBN. Network traffic via the HKBN network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The issue is resolved by working with upstream network provider. Connection resumed .
October 2018
Connection unstable for HK Cloud Servers
3h 58m24 Oct 2018, 16:41
We are aware of connectivity issues for some of HK Cloud Servers, and Cloud Servers may not able to connect. Our engineer is working for the issue with upstream network provider and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
September 2018
Connectivity Issue - SG data center
23 min8 Sept 2018, 14:45
We are aware of major connectivity issues affecting LayerStack in our SG data center and are currently investigating with our upstream network provider. We will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The reported network incident has now been resolved and rectified. The services should be resumed now. Apologies for any inconveniences that has been caused during the outage.
August 2018
Infrastructure Security Patch Maintenance Notification for Cloud Servers / CloudNet Service (HK01)
55h 46m31 Aug 2018, 12:40
Dear Valued Customer, An infrastructure security patch maintenance is conducting in HK01 data center during the morning time today.. During which time, your Cloud Servers (HK01) would be switched offline. Date: 2 Sep 2018 (Sunday) Time: 08:30 – 12:30 (GMT +0800) Location: HK01 Data Center Affected Services: Cloud Servers and CloudNet Our team will be u…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
July 2018
International Connection Lost for Cloud Servers
12 min4 Jul 2018, 17:06
We are aware of international connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect from international area. Our engineer is checking for the issue with network upstream provider and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused
Connection Lost for some Cloud Servers
36 min1 Jul 2018, 15:22
We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect. It is causing by upstream network problem. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused
May 2018
Urgent Maintenance for Singapore Cloud Servers
8h 33m26 May 2018, 00:52
Our upstream provider is performing urgent maintenance for hardware of network device. The whole procedure can be completed before 5:00 am (GMT +8) and the service should be resumed shortly. Further updates will be given as soon as possible. Sorry for any inconvenience caused.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Service Hotline Urgent Maintenance
57 min16 May 2018, 12:10
Our system engineer team is working the urgent maintenance for phone system, and should resume service hotline immediately once the maintenance task has been completed. Customer can use "Live Chat" channel to contact our helpdesk representative by clicking following URL if need assistance. https://www.layerstack.com/livechat We sincerely apologize for any…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Connection Lost for some Cloud Servers (HK02)
2h 3m15 May 2018, 09:15
We are experiencing network connection issues with one of hypervisor. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Network device hardware was re-applied and the issue was resolved. Sorry for any inconvenience caused
April 2018
Layer Panel Degraded Performance
13 min30 Apr 2018, 16:15
The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The performance issue of Layer Panel is resolved at 4:25pm (GMT +0800).
March 2018
Layerpanel Network Connection issue
25 min8 Mar 2018, 16:36
We are experiencing network connection issues with Layerpanel control panel. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause. All services (e.g. Cloud Servers) should continue to function without problem.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue is caused by the configuration malfunction of the server's network device. We are currently working to fix the issue.
Remediation: Network device configurations were re-applied and the issue was resolved.
Server Connection Lost
2h 57m1 Mar 2018, 16:15
We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue was caused by some network setting which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
Remediation: The issue was caused by some network setting which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
February 2018
Singapore Cloud Service – Emergency Network Maintenance
47 min28 Feb 2018, 10:55
The Emergency Network Maintenance will be started on 28 Feb 2018 (Wednesday) from 11:00 am to 11:40 am (GMT +0800), and the duration of server connection interruption is around 8 minutes. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Server Connection Lost for Subnet (146.196.54.*)
20 min22 Feb 2018, 16:30
We are aware of connectivity issues for Cloud Servers subnet (146.196.54.*) and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue was caused by instability of our upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
Remediation: The issue was caused by instability of our upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
Connection Lost
13 min2 Feb 2018, 19:36
We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue was caused by in stability of the upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
Remediation: The issue was caused by in stability of the upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.
Connectivity Issue in JP01 - Identified
16h 18m1 Feb 2018, 17:06
At this time we have identified the connectivity issues affecting our JP01 data center. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue was caused by in stability of the upstream network provider which is now fixed. We will keep monitoring the situation.
Remediation: This incident has been resolved.
January 2018
Singapore Cloud Service – Emergency Network Maintenance
14h 28m29 Jan 2018, 18:13
The Emergency Network Maintenance will be started on 29 Jan 2018 (Monday) from 18:15 to 30 Jan 2018 03:00 (GMT +0800), and the duration is around 9 hours. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much for your kind cooperation and sup…
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Connection Lost for HK01 Servers and LayerPanel Access
41 min11 Jan 2018, 09:37
We are currently investigating this issue.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.
Connection Lost of Server and LayerPanel Access
0 min9 Jan 2018, 16:46
The issue is resolved by working with upstream network provider. Connection resumed . Affected Period: 15:45 - 16:20 (GMT+0800)
- Progress
- 1 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The issue is resolved by working with upstream network provider. Connection resumed . Affected Period: 15:45 - 16:20 (GMT+0800)
November 2017
Layer Panel Degraded Performance
2h 50m15 Nov 2017, 12:45
The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The performance issue of Layer Panel is resolved at 3:30pm (GMT +0800).
October 2017
International Connection Slow
57 min20 Oct 2017, 18:36
The international connection issue is identified from 15:30 pm (GMT +0800), our engineer is working with upstream network provider for the issue and we will continue to provide additional updates going forward.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The International network connection issue is resolved at 7:30pm (GMT +0800)
September 2017
Connection Lost from International Area
8 min26 Sept 2017, 11:47
We are aware of connectivity issues and Cloud Servers (HK01/02) may not able to access by remote desktop from International region. Our engineer is working for the issue with network upstream provider and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The issue is resolved by working with global network upstream provider. Connection resumed .
Connection Lost
24 min22 Sept 2017, 11:30
We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The issue is resolved by working with upstream network provider. Connection resumed .
Connection Lost From China Area
2h 18m16 Sept 2017, 18:09
We are aware of connectivity issues between China Telecom and Hong Kong Peers . Servers may not able to access from China area . Our Network engineer is working with China Telecom end for the issue. We will continue to provide additional updates going forward.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The issue is resolved by working with China Telecom. Connection resumed .
Client Panel connecting issue
27 min7 Sept 2017, 10:01
We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Connectivity issue with China Telecom
1h 45m1 Sept 2017, 10:43
We have detected instability with the peering connection between LayerStack and China Telecom. Network traffic via the CT network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: Fix is applied, and China Telecom network condition is returning to normal. We will continue to monitor the situation until the issue is confirmed to be completely resolved.
August 2017
Urgent Cloud Servers Hardware Maintenance
12h 53m30 Aug 2017, 20:08
We are aware of hardware issues affecting some of our clients under Hong Kong data center 01, our system engineer team would perform urgent hardware maintenance for these clients on 31 Aug 2017 morning starting from 07:30 AM to 8:30 AM (GMT +0800).
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: The problematic hardware has now been replaced. Services are resumed to normal.
Connectivity Issue - RESOLVED
12 min29 Aug 2017, 10:58
We are aware of connectivity issues affecting LayerStack in our Hong Kong data center and are currently investigating. We will continue to provide additional updates going forward.
- Progress
- 3 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Cause: The issue is resolved and all services are operational. The issue was due to improper network configuration and affected services in Zone-HK01.
Remediation: The issue is resolved and all services are operational. The issue was due to improper network configuration and affected services in Zone-HK01.
Client Panel connecting issue - RESOLVED
59 min28 Aug 2017, 16:15
We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.
- Progress
- 2 public update(s)
- Data impact
- Unknown
- Compensation & remedy
- Not mentioned by source
Remediation: This incident has been resolved.