Incident history

Our engineer is currently investigating the issue, further update will be provided shortly.

Progress

2 public update(s)

We are checking the issue with our engineer and shall resume the service asap,sorry for any inconvenience caused.

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2 public update(s)

Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.

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2 public update(s)

Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the netwo…

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1 public update(s)

There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.

Progress

1 public update(s)

Dear Customer, We have noticed the hardware issue with LA Cloud Servers and our engineer team is performing an urgent hardware maintenance for LA Cloud Servers now. The maintenance window will be around 60-120 mins. The services for LA servers will be resumed as soon as the maintenance has been completed. We regret for any inconveniences caused to you in t…

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2 public update(s)

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.

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6 public update(s)

Urgent maintenance is currently in progress. We will provide updates as necessary.

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2 public update(s)

Urgent maintenance is currently in progress. We will provide updates as necessary.

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3 public update(s)

Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.

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2 public update(s)

At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

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5 public update(s)

Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status

Progress

6 public update(s)

Apologies for the inconvenience caused. Currently, our system engineers are checking it urgently and we will keep you updated on the status

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3 public update(s)

Dear Valued Customers, Please be informed that few customers may be facing an issue with one of our hypervisors and our engineer team are already working on it and we will keep you updated. We deeply apologize for all the inconveniences that have been caused to you and we appreciate your understanding in this.

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2 public update(s)

Our system engineer team has checked that there was fault alert in hardware level and we need to undergo the urgent hardware replacement to resolve this.

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6 public update(s)

Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for some servers and our system engineers are fixing it urgently. We will keep you updated on the status

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2 public update(s)

We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.

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5 public update(s)

We are aware of connection issues affecting our Cloud servers, which has been caused because of issues with China Telecom and this has degraded the performance. Our network engineers have identified the issue and are working on resolving this.

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2 public update(s)

We are updating few hypervisor which have hardware issue. We will complete the maintenance soon.

Progress

4 public update(s)

We have detected instability with the peering connection between LayerStack and HKBN. Network traffic via the HKBN network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.

Progress

2 public update(s)

We are aware of connectivity issues for some of HK Cloud Servers, and Cloud Servers may not able to connect. Our engineer is working for the issue with upstream network provider and we will continue to provide additional updates going forward.

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2 public update(s)

We are aware of major connectivity issues affecting LayerStack in our SG data center and are currently investigating with our upstream network provider. We will continue to provide additional updates going forward.

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2 public update(s)

Dear Valued Customer, An infrastructure security patch maintenance is conducting in HK01 data center during the morning time today.. During which time, your Cloud Servers (HK01) would be switched offline. Date: 2 Sep 2018 (Sunday) Time: 08:30 – 12:30 (GMT +0800) Location: HK01 Data Center Affected Services: Cloud Servers and CloudNet Our team will be u…

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2 public update(s)

We are aware of international connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect from international area. Our engineer is checking for the issue with network upstream provider and we will continue to provide additional updates going forward.

Progress

2 public update(s)

We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect. It is causing by upstream network problem. Our engineer is working for the issue and we will continue to provide additional updates going forward.

Progress

2 public update(s)

Our upstream provider is performing urgent maintenance for hardware of network device. The whole procedure can be completed before 5:00 am (GMT +8) and the service should be resumed shortly. Further updates will be given as soon as possible. Sorry for any inconvenience caused.

Progress

3 public update(s)

Our system engineer team is working the urgent maintenance for phone system, and should resume service hotline immediately once the maintenance task has been completed. Customer can use "Live Chat" channel to contact our helpdesk representative by clicking following URL if need assistance. https://www.layerstack.com/livechat We sincerely apologize for any…

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2 public update(s)

We are experiencing network connection issues with one of hypervisor. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause.

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3 public update(s)

The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.

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2 public update(s)

We are experiencing network connection issues with Layerpanel control panel. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause. All services (e.g. Cloud Servers) should continue to function without problem.

Progress

3 public update(s)

We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

Progress

2 public update(s)

The Emergency Network Maintenance will be started on 28 Feb 2018 (Wednesday) from 11:00 am to 11:40 am (GMT +0800), and the duration of server connection interruption is around 8 minutes. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much…

Progress

2 public update(s)

We are aware of connectivity issues for Cloud Servers subnet (146.196.54.*) and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

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2 public update(s)

We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

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2 public update(s)

At this time we have identified the connectivity issues affecting our JP01 data center. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

Progress

3 public update(s)

The Emergency Network Maintenance will be started on 29 Jan 2018 (Monday) from 18:15 to 30 Jan 2018 03:00 (GMT +0800), and the duration is around 9 hours. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much for your kind cooperation and sup…

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2 public update(s)

We are currently investigating this issue.

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3 public update(s)

The issue is resolved by working with upstream network provider. Connection resumed . Affected Period: 15:45 - 16:20 (GMT+0800)

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1 public update(s)

The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.

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2 public update(s)

The international connection issue is identified from 15:30 pm (GMT +0800), our engineer is working with upstream network provider for the issue and we will continue to provide additional updates going forward.

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3 public update(s)

We are aware of connectivity issues and Cloud Servers (HK01/02) may not able to access by remote desktop from International region. Our engineer is working for the issue with network upstream provider and we will continue to provide additional updates going forward.

Progress

2 public update(s)

We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

Progress

2 public update(s)

We are aware of connectivity issues between China Telecom and Hong Kong Peers . Servers may not able to access from China area . Our Network engineer is working with China Telecom end for the issue. We will continue to provide additional updates going forward.

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2 public update(s)

We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.

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2 public update(s)

We have detected instability with the peering connection between LayerStack and China Telecom. Network traffic via the CT network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.

Progress

3 public update(s)

We are aware of hardware issues affecting some of our clients under Hong Kong data center 01, our system engineer team would perform urgent hardware maintenance for these clients on 31 Aug 2017 morning starting from 07:30 AM to 8:30 AM (GMT +0800).

Progress

2 public update(s)

We are aware of connectivity issues affecting LayerStack in our Hong Kong data center and are currently investigating. We will continue to provide additional updates going forward.

Progress

3 public update(s)

We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.

Progress

2 public update(s)