We are doing maintenance on our billing system and client area. During this outage our billing system will be unavailable. Our ticket support will also be unavailable for the duration of the maintenance. For emergency support please use the live chat on our website.
We are currently experiencing an upstream network routing instability and degraded performance. We are working on identifying and resolving the issue. We are expecting a final solution very soon.
Progress
2 public update(s)
Cause: We have isolated and identified the exact reason for the network packet loss and the degraded performance. This should not happen again. Over the next few days/weeks we will prepare a number of steps that when implemented will prevent this from happening again. It may take one or two scheduled maintenance windows with…
Remediation: We have isolated and identified the exact reason for the network packet loss and the degraded performance. This should not happen again. Over the next few days/weeks we will prepare a number of steps that when implemented will prevent this from happening again. It may take one or two scheduled maintenance windows with…
It appears this is a part of a larger internet outage across the United States. At this moment we are monitoring the situation. For more reference please see: https://downdetector.com/
RoseHosting website and billing system is down for maintenance
14 min21 Oct 2023, 00:24
We are doing maintenance on our site and billing system. We expect to be back online in about 30 minutes. We will post another update once everything is back to normal. No customer servers or services are affected. Please note there will be no support and live chat during this time. We apologize for the inconvenience.
Progress
2 public update(s)
Remediation: The maintenance has been completed. All systems are nominal.
We are currently doing emergency maintenance on our support systems. Due to this, it will not be possible to reach our technical support or chat for about 1-2 hours. We will keep you posted as the operation progresses and once it is concluded. All hosting systems and infrastructure are unaffected and operating optimally. Thanks for your understanding.
Progress
2 public update(s)
Cause: We are currently doing emergency maintenance on our support systems. Due to this, it will not be possible to reach our technical support or chat for about 1-2 hours. We will keep you posted as the operation progresses and once it is concluded. All hosting systems and infrastructure are unaffected and operating optimall…
Remediation: The emergency maintenance has been completed. Support systems are back up and running. Thanks. RoseHosting.com
We are currently in maintenance status on a few of our systems due to regularly scheduled maintenance. We will post updates as maintenance is finished.
Progress
2 public update(s)
Cause: We are currently in maintenance status on a few of our systems due to regularly scheduled maintenance. We will post updates as maintenance is finished.
Remediation: All maintenance has been completed successfully and all systems are nominal at this time.
We will be completing emergency maintenance to test our network redundancies. Some clients may experience up to six 15 minute instances of degraded network performance while the tests are completed. We are completing this maintenance to ensure our clients have the best possible experience when we need to use the redundancies we have in place.
One of our upstream network peers is down due to a fiber cut. All routing is going through alternate network peers and all services are up and running at this time. Some customers may notice some degraded network performance. The team is on site working on a fix.
Progress
5 public update(s)
Cause: One of our upstream network peers is down due to a fiber cut. All routing is going through alternate network peers and all services are up and running at this time. Some customers may notice some degraded network performance. The team is on site working on a fix.
Remediation: The upstream confirmed that all work on the fiber cut has been completed. The network performance is still optimal so we are going to be resolving this issue now.
We will be performing a number of emergency maintenance actions on our private RoseHosting infrastructure servers such as web servers, mail servers, DNS servers, support system and live chat. There will be no impact to network or customer servers due to this scheduled maintenance. We expect the outage to last between 15 and 30 minutes. Again, your servers an…
Progress
2 public update(s)
Cause: We will be performing a number of emergency maintenance actions on our private RoseHosting infrastructure servers such as web servers, mail servers, DNS servers, support system and live chat. There will be no impact to network or customer servers due to this scheduled maintenance. We expect the outage to last between 1…
Remediation: The maintenance has been completed. All systems are back online.
We will be performing emergency network maintenance on devices that support your services. You may experience up to five, fifteen-minute increments of degraded network performance during this period. We are performing this maintenance to ensure your services are more resilient and reliable.
We are investigating an issue affecting our support systems. Live chat and support tickets will not be answered by our support staff while this outage is ongoing. All hardware/software systems for our hosting operations are unaffected and no customer is affected. We will post updates as soon as we know more. We apologize for the inconvenience.
Progress
2 public update(s)
Remediation: Issue has been identified and resolved. Thanks for your understanding. All support systems are now operational.
Scope: We will be testing failover within our network. Impact: We do not expect any service interruption. You may experience up to two, 15 minute instances of degraded network performance during this window. Reason: We will perform this routine maintenance to ensure your services are more resilient and reliable.
Scope: We will be testing failover within our network. Impact: We do not expect any service interruption. You may experience up to eight, 15 minute instances of degraded network performance during this window. Reason: We will perform this routine maintenance to ensure your services are more resilient and reliable.