Incident history

We are currently experiencing technical issues with our Live Chat system. You can still reach our support team by emailing support@upcloud.com. We apologise for the inconvenience and we will provide an update as soon as live chat is restored.

Progress

2 public update(s)

We have identified an issue with our Europe 2 Object Storage in our DE-FRA1 data centre. The problem may cause affected services to not be able to read or write to the object storage. We are working to bring all affected services back online and resolve the situation as soon as possible.

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3 public update(s)

We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root…

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2 public update(s)

We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful. As a workaround, customers can use an alternative payment method while we…

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4 public update(s)

We have identified an issue with network connectivity in our SG-SIN1 data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.

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5 public update(s)

We are currently investigating an issue affecting new cloud service deployments. We apologise for the inconvenience and will provide an update in 30 minutes with more information.

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3 public update(s)

We are currently investigating an issue affecting the Managed Kubernetes Service in our SG-SIN1 region. Users may find that their clusters are stuck in a Pending state. Our team is currently investigating the issue to identify the root cause. We will provide additional updates as more information becomes available. We apologise for any inconvenience this m…

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4 public update(s)

We have identified an issue causing slowness with new logins to our control panel at https://hub.upcloud.com/ And we are currently working on fully stabilising the situation. This may also delay calls to our API, and dependent systems such as Terraform. Please note that this issue does not affect your active cloud services. If you experience any issues, p…

Progress

5 public update(s)

We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region. Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected. If you have any questions or…

Progress

4 public update(s)

We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Progress

4 public update(s)

We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.

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4 public update(s)

We are investigating a storage backend issue that is affecting some cloud servers in our US-NYC1 data centre.

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3 public update(s)

We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center. You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected ser…

Progress

8 public update(s)

We are currently investigating an issue affecting Managed Object Storage in our APAC-1 location, specifically returning 503 errors during operations sporadically. We apologise for the inconvenience and will provide further updates as more information becomes available.

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3 public update(s)

We are currently witnessing degraded performance with our Object Storage instances in our Europe-1 zone. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our…

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3 public update(s)

We have identified an issue with one of the compute nodes in our Finland data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

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2 public update(s)

We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Progress

2 public update(s)

We have identified an issue with one of the compute nodes in our Singapore data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

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4 public update(s)

We are currently investigating a storage backend issue affecting the UK-LON1 datacentre. This may impact Cloud Servers, Managed Kubernetes, Managed Databases and Object Storage. We recommend avoiding stopping/starting your server(s) at this time. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be…

Progress

2 public update(s)

We have identified an issue with network connectivity in our <CITY> data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.

Progress

3 public update(s)

We are currently investigating an issue affecting network connections in our ES-MAD1 data center. We apologize for the inconvenience and will provide an update in 30 minutes with more information.

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4 public update(s)

We have identified an issue on newly created Managed Object Storage, Managed Kubernetes and Managed Load Balancer instances. This affects the creation and renewal of TLS/SSL certifications and is causing newly created instances to enter a pending state. We apologize for any inconvenience that this may cause and are working towards resolving the issue as soo…

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5 public update(s)

We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.

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3 public update(s)

We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.

Progress

3 public update(s)

We are investigating a networking issue that is affecting some cloud servers in our SE-STO1 data centre.

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4 public update(s)

We are investigating a networking issue that is affecting some cloud servers in our NL-AMS1 data centre.

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4 public update(s)

We are investigating a networking issue that is affecting some cloud servers in our UK-LON1 data centre.

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4 public update(s)

We have identified a network-related issue affecting services in the ES-MAD1 region. New clusters for the Managed Kubernetes service in ES-MAD1 are unable to be deployed and will receive an error message when attempting to do so. Existing clusters are currently operational and not expected to be impacted. Connectivity from ES-MAD1 to the Managed Object Sto…

Progress

3 public update(s)

We have identified the cause of the issue affecting some of our manged services in FI-HEL2 data center and are actively working on a fix. The issue impact is on networking level. Please refrain from attempting management operations including Start, Restart, Shut down and Force Shutdown to avoid unexpected complications while we work to bring all affected se…

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5 public update(s)

We are currently investigating reports of issues affecting the UpCloud API. Users may experience increased latency or intermittent failures when performing management actions, such as deploying, modifying, or deleting cloud resources. We sincerely apologise for the inconvenience and will share an update once we have more information.

Progress

3 public update(s)

We are currently investigating reports of issues affecting the UpCloud API. Users may experience increased latency or intermittent failures when performing management actions, such as deploying, modifying, or deleting cloud resources. We sincerely apologise for the inconvenience and will share an update once we have more information.

Progress

3 public update(s)

We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/ All services deployed remain accessible and are unaffected. We apologise for the inconvenience and will share an update as more informa…

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3 public update(s)

We are currently experiencing issues with our API and this is affecting server related actions globally and UpCloud Control panel. We are investigating the issue further and will report back as soon as possible.

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4 public update(s)

We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.

Progress

5 public update(s)

We are currently investigating a potential issue with storage backend services in UK-LON1

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4 public update(s)

We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible. Please note that all data is still intact. If you experience any issues, please contact our Support team via Live Chat or emai…

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3 public update(s)

We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not imp…

Progress

4 public update(s)

We are currently investigating connectivity issues impacting services in the pl-waw1 region. Users of the affected services in the pl-waw1 region may experience degraded performance or intermittent connectivity errors. The provisioning of new Cloud Servers, Managed Object Storage, and Managed Kubernetes clusters in this region is currently unavailable.

Progress

5 public update(s)

We have identified an issue affecting our public website. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ The UpCloud Control Panel (https://hub.upcloud.com/) remains accessible and is unaffected. We apologize for the inconvenience and will share an update as more information becomes avai…

Progress

2 public update(s)

We are currently investigating an issue affecting the Managed Kubernetes service in our DE-FRA1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or the Kube API temporarily failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes…

Progress

4 public update(s)

We are currently investigating an issue affecting the Managed Kubernetes service in our ES-MAD1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or services not completing terminations. We are actively working on identifying the root cause of the issue and will post further updates as more information beco…

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3 public update(s)

We are currently investigating an issue affecting the Managed Kubernetes service in our US-CHI1 data center. During this time, users may experience new Managed Kubernetes service deployment failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies f…

Progress

3 public update(s)

We have identified an issue with our Managed Load Balancer service across all data centres. Our team is actively investigating the root cause and working on a resolution.

Progress

5 public update(s)

We are currently experiencing issues with our public website. We are investigating the issue further and will report back as soon as possible. The UpCloud dashboard and all resources are unaffected. If you have any questions or concerns, please reach out to our Support team via email (support@upcloud.com) or live chat.

Progress

3 public update(s)

We are currently experiencing issues with login access to the UpCloud Control Panel. We are investigating the issue further and will report back as soon as possible. Please note that no customer resources are affected by this issue.

Progress

4 public update(s)

We have identified an issue with one of our storage backend nodes in our UK-LON1 data centre. Some servers with Standard tier storage are affected. We are working to restore the service and resolve the situation as soon as possible. We recommend avoiding stopping or starting these server(s) at this time. If you have any questions or concerns regarding this…

Progress

7 public update(s)

We are experiencing issues with managed load balancer operations across all data centres. Our teams are actively investigating the root cause and working on a resolution. Impact Details - New load balancer deployments are affected. - Existing load balancers continue to function normally. - Some existing load balancers may be missing from the dashboard.…

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6 public update(s)

We are investigating a compute node issue that is affecting some cloud servers in our Helsinki 1 data centre.

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10 public update(s)

We are investigating an issue with our Storage equipment in our US-SJO1 data centre.

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6 public update(s)

We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.

Progress

3 public update(s)