We are investigating reports of degraded storage and network performance in the London (LON1) region. Customers may experience increased latency or reduced throughput when accessing volumes and network services in this region. Our engineering team is actively investigating and we will provide further updates as more information becomes available.
Progress
3 public update(s)
Remediation: Storage and network performance in the London (LON1) region has returned to normal levels and the fix has held under monitoring. This incident is now resolved. Thank you for your patience.
We are aware of an outage affecting the Phoenix (PHX1) region. We have identified the root cause and are actively working on a fix. Further updates will be posted here as work progresses.
Progress
3 public update(s)
Remediation: Services in the Phoenix (PHX1) region have been fully restored and the fix has held under monitoring. This incident is now resolved. Thank you for your patience.
We are aware of an issue impacting some compute instances and Kubernetes cluster instances in the FRA1 region.
Our engineering team is actively investigating and we are working to restore service as soon as possible. We will provide further updates as more information becomes available.
Progress
6 public update(s)
Remediation: This incident is now resolved. Service was restored at approximately 21:58 UTC on 1 July 2026. Our engineering team has monitored throughout the night and confirmed that compute and Kubernetes cluster instance services in the FRA1 region are operating normally. This incident is now closed.
We apologise for the disrupti…
We are investigating storage and compute instability in the FRA1 region. Some customer instances and volumes may be experiencing degraded performance or be unavailable. Our engineering team is actively investigating the cause and we will provide further updates as more information becomes available.
Progress
4 public update(s)
Remediation: This incident is now resolved. Storage and compute services in the FRA1 region are operating normally.
We are aware of issues accessing the Civo dashboard and API with error pages occurring for some users accessing their NYC1 resources. We are investigating the cause.
We will be carrying out emergency maintenance across the Phoenix (PHX1) region between 24 June and 8 July 2026 to improve platform stability and reliability.
All disruptive work will be performed out of hours (overnight, region local time), and disruption will be kept to a minimum. Instances and clusters should not be impacted. Router and load balancer servi…
Progress
2 public update(s)
Data impact
No data loss reported by source
Remediation: This maintenance is now complete. All planned work across the Phoenix (PHX1) region has finished — ahead of the scheduled window — with no data loss and no impact to persistent storage, running instances, or clusters. Thank you for your patience.
We will be performing scheduled maintenance in the FRA1 region starting the week of 13 April 2026, with a duration of approximately two weeks.
Compute instances and Kubernetes nodes will be live migrated with no expected downtime. A small number of other services may experience brief interruptions of a few seconds as they are restarted.
No action is required…
Progress
2 public update(s)
Remediation: This scheduled maintenance is now complete. All FRA1 compute nodes have been successfully upgraded with no customer-impacting issues. Thank you for your patience.
We are aware of an issue affecting API actions to workloads in the FRA1 region. Our engineering team is actively investigating and we will provide updates as more information becomes available.
Progress
3 public update(s)
Remediation: The issue affecting API actions to workloads in the FRA1 region has been resolved. All services have returned to normal operation.
We are aware of an issue affecting some GPU compute instances (B200 nodes) in the LON1 region. Our team is actively investigating and working with the data centre provider to restore service. We will provide further updates as more information becomes available.
Progress
3 public update(s)
Remediation: All services have been restored and are stable. The issue is now resolved.
A subset of customer instances and volumes are being impacted on the FRA1 region, this is preventing these instances from starting and volumes being attached to them.
We are currently working on resolving these.
Progress
7 public update(s)
Remediation: This incident is now resolved. The root causes have been identified and fixes have been deployed to the FRA1 region. All services are operating normally and we continue to monitor.
2026-01-21 14:10:00
We are aware of issues provisioning new instances and volumes in the MUM1 region. We are actively working to resolve this issue. Existing workloads are not affected.
Progress
2 public update(s)
Remediation: 2026-01-21 15:00:00
The issue is now resolved.
Scheduled maintenance will take place in the LON1 region on Tuesday 13 January 2026, starting at 21:00 UTC. This work involves network equipment supporting our GPU services. We do not expect any impact to running services.
Scheduled maintenance will take place in the LON1 region on Wednesday 17 December 2025, starting at 21:00 UTC. This work involves network equipment supporting our GPU services. We do not expect any impact to running services.
Scheduled maintenance will take place in the LON1 region on Tuesday 16 December 2025, starting at 21:00 UTC. This work involves network equipment supporting our GPU services. We do not expect any impact to running services.
We’re performing scheduled maintenance in the FRA1 region on Thursday 11 December 2025, from 21:00 UTC to improve network resiliency. During this window services may experience short periods of network interuption of up to a few seconds.
We’re performing scheduled maintenance in the LON1 region on Wednesday 10 December 2025, from 21:00 UTC to improve network resiliency. During this window services may experience short periods of network interuption of up to a few seconds.
We’re performing scheduled maintenance in the NYC1 region on Tuesday 09 December 2025, from 10:00 UTC to improve network resiliency. During this window services may experience short periods of network interuption of up to a few seconds.
We are having to shut down GPU workloads due to technical issues onsite.
Progress
5 public update(s)
Cause: We are having to shut down GPU workloads due to technical issues onsite.
Remediation: The engineers have resolved the electrical fault and all customer services have been restored.
Civo engnineers will continue to monitor the region.
We’re performing scheduled maintenance in the LON1 region on Wednesday, 10 September, from 21:00 BST to improve network resiliency. Although we don’t expect any customer impact, there’s a potential 1-hour window of disruption between 21:00 and 22:00 BST.
A small number of compute instances in the NYC1 region have experienced an unexpected restart. We are workking to restore all instances to a running state.
We’ll be conducting emergency network maintenance in the lon2 region on Monday 7 July at 22:00 BST to improve network resiliency in the region. No impact to customers is expected but we’re posting at at-risk window of 1 hour between 22:00 and 23:00 BST.
We are facing an issue in the FRA1 region, that is affecting certain customer workloads. We’re investigating the cause and working to restore services.