Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
修复:The issue has been resolved.
未分类已恢复
Access to Online Store may not be possible
34 分钟2026年7月22日 23:13
Some customers may be experiencing issues when accessing the Online Store.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
安全事件观察中
Important: Wordpress security vulnerability
时长未知2026年7月21日 01:21
On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.
WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnera…
首次回应
约 0 分钟后首次回应
处理进展
4 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.
WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and…
未分类已恢复
WordPress Accessibility Issues
3 小时2026年7月13日 18:09
Some customers may be experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
MyWebsite Editor and Live Sites Accessibility Issues
1 小时 19 分钟2026年7月11日 19:24
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Access to Cloud Panel may not be possible
4 小时 27 分钟2026年7月10日 07:24
Some customers may be experiencing issues accessing their Cloud Panel.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in Cloud Servers
37 小时 52 分钟2026年7月7日 03:36
We are currently experiencing a technical disruption that may prevent some customers from successfully rebooting their VPS.
首次回应
约 0 分钟后首次回应
处理进展
5 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Unable to update payment method
1 小时2026年7月1日 06:33
Some customers may experience issues when updating their payment method in Control Panel. We apologize for any inconvenience this may cause you.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Some websites may be inaccessible
25 小时 8 分钟2026年6月30日 23:07
Some customers may be experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
4 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Technical Issues With IONOS Services
43 分钟2026年6月17日 21:54
Some customers may experience issues while using their MyWebsite Now.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in some Control Panel sections
1 小时 34 分钟2026年6月16日 19:41
During this time, configurations in some areas of your control panel may be limited.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
未分类已恢复
Email & Office is inaccessible in the Control Panel
1 小时 7 分钟2026年6月11日 02:29
Access to certain areas of the Email & Office section in the Control Panel may be temporarily restricted.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
未分类已恢复
Some websites are inaccessible
1 小时 38 分钟2026年6月10日 20:16
Some customers may be experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
未分类已恢复
Disruption in Cloud Servers
59 分钟2026年6月9日 19:08
Some customers may be experiencing issues accessing their Cloud Panel.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
WordPress Accessibility Issues
19 小时 20 分钟2026年5月8日 05:16
Some customers may face issues while using their Wordpress Hosting.
首次回应
约 0 分钟后首次回应
处理进展
9 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Our team is continuing to work on this issue. Our apologies for the inconvenience caused.
修复:The issue has been resolved.
未分类已恢复
Sending emails may not be possible for some customers
5 小时 34 分钟2026年5月6日 02:22
Some customers may be experiencing issues sending E-mails.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Limited functionality of Support Tools
15 分钟2026年5月5日 17:59
Due to a technical issue with our Support Tools, queries are processed late and some of the actions you request from our agents may not be performed at that time. Additionally, our Customer Service is not able to answer all questions related to your account.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical issue with our Support Tools, queries are processed late and some of the actions you request from our agents may not be performed at that time. Additionally, our Customer Service is not able to answer all questions related to your account.
修复:The issue has been resolved.
未分类已恢复
Disruption in VPS
26 小时 2 分钟2026年5月4日 21:14
Due to a technical disruption, some customers may face issues with their VPS.
首次回应
约 0 分钟后首次回应
处理进展
5 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, some customers may face issues with their VPS.
修复:The issue has been resolved.
未分类已恢复
Disruption in some Control Panel sections
27 分钟2026年4月30日 00:49
During this time, configurations in some areas of your control panel may be limited.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
网络事件已恢复
VPS Network Connectivity Issue
1 小时 23 分钟2026年4月29日 04:26
We are currently experiencing a network issue affecting a group of VPS servers. This may result in errors for customers trying to connect to their VPS. Our engineers are prioritizing this issue and are working to resolve it as quickly as possible.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in Cloud Servers
31 分钟2026年4月24日 08:20
Due to a technical disruption, some customers may face issues with their Cloud Server.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, some customers may face issues with their Cloud Server.
修复:The issue has been resolved.
网络事件已恢复
VPS Network Connectivity Issue
43 分钟2026年4月19日 10:49
We are currently experiencing a network issue affecting a group of VPS servers. This may result in errors for customers trying to connect to their VPS. Our engineers are prioritizing this issue and are working to resolve it as quickly as possible.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
网络事件已恢复
VPS Network Connectivity Issue
1 小时 30 分钟2026年4月19日 00:03
We are currently experiencing a network issue affecting a group of VPS servers. This may result in errors for customers trying to connect to their VPS. Our engineers are prioritizing this issue and are working to resolve it as quickly as possible.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
未分类已恢复
Access to Cloud Panel may not be possible
4 小时 14 分钟2026年4月16日 17:34
Some customers may be experiencing issues accessing their Cloud Panel.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in Cloud Servers
2 小时 35 分钟2026年4月7日 09:32
Due to a technical disruption, some customers may face issues with their Cloud Server.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, some customers may face issues with their Cloud Server.
修复:The issue has been resolved.
未分类已恢复
Disruption in Cloud Servers
58 分钟2026年4月7日 07:25
Due to a technical disruption, some customers may face issues with their Cloud Server.
首次回应
约 0 分钟后首次回应
处理进展
5 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, some customers may face issues with their Cloud Server.
修复:The issue has been resolved.
未分类已恢复
Some websites may be inaccessible
25 分钟2026年4月1日 16:13
Some customers may be experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Order Delay
3 小时 1 分钟2026年3月10日 02:50
Due to a technical disruption, recent purchases of products may be delayed during setup.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, recent purchases of products may be delayed during setup.
修复:This incident has been resolved.
未分类已恢复
Email address creation may not be possible
3 小时 45 分钟2026年3月6日 01:58
Some customers may be experiencing issues creating email address
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in logging into the Webmail
19 分钟2026年2月25日 04:53
We have received reports that some customers may be experiencing issues when attempting to log in to Webmail.
In the meantime, you may access your emails in an email program or email app on mobile devices.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Limited functionality of product SSL.
5 小时 2 分钟2026年2月7日 23:14
Some customers may face issues when setting up their SSL.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in some Control Panel sections
16 分钟2026年2月6日 20:09
During this time, configurations in some areas of your control panel may be limited.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
未分类已恢复
Disruption in logging into the Control Panel
41 分钟2026年2月4日 21:42
Currently, some customers may not be able to log in to the Control Panel
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Some websites are inaccessible
1 小时2026年2月4日 21:08
Some customers may be experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
未分类已恢复
Limited functionality of product Web Hosting
9 分钟2026年1月30日 19:25
Some customers may face issues when setting up their CMS Application
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
网络事件已恢复
Network Connectivity Issue
40 分钟2026年1月29日 07:42
We are currently experiencing a network issue affecting a group of servers. This may result in errors for customers trying to connect to their servers. Our engineers are prioritizing this issue and are working to resolve it as quickly as possible.
首次回应
约 0 分钟后首次回应
处理进展
4 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Sending emails may not be possible for some customers
7 小时 59 分钟2026年1月23日 04:32
Some customers may be experiencing issues sending E-mails.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
未分类已恢复
Greater hold time in our Hotline
27 分钟2026年1月21日 12:57
Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.
修复:The issue has been resolved.
服务中断已恢复
Greater hold time in our Hotline
38 分钟2026年1月20日 13:39
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
服务中断已恢复
Greater hold time in our Hotline
1 小时 54 分钟2026年1月19日 17:42
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
服务中断已恢复
Greater hold time in our Hotline
57 分钟2026年1月16日 23:01
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:This incident has been resolved.
服务中断已恢复
Greater hold time in our Hotline
2 小时 12 分钟2026年1月16日 15:34
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in Cloud Servers
3 小时 5 分钟2026年1月15日 01:21
Due to a technical disruption, some customers may face issues with their Cloud Server.
首次回应
约 0 分钟后首次回应
处理进展
4 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical disruption, some customers may face issues with their Cloud Server.
修复:This incident has been resolved.
未分类已恢复
Access to Cloud Panel may not be possible
11 小时 9 分钟2025年12月22日 07:02
Some customers may be experiencing issues accessing their Cloud Panel.
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
MyWebsite Editor and Live Sites Accessibility Issues
4 小时 22 分钟2025年12月12日 21:54
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
首次回应
约 0 分钟后首次回应
处理进展
4 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Unable to view invoices in the Control Panel
1 小时 22 分钟2025年12月8日 18:52
Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
原因:Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
修复:The issue has been resolved.
未分类已恢复
Limited functionality of product Webhosting
49 分钟2025年12月1日 20:30
Currently, configurations in Web Hosting in the Control Panel may be temporarily restricted.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Limited functionality of product MyWebsite NOW
1 小时 5 分钟2025年11月18日 07:46
Some customers are experiencing issues accessing their websites.
首次回应
约 0 分钟后首次回应
处理进展
2 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
未分类已恢复
Disruption in some Control Panel sections
2 小时 21 分钟2025年11月5日 19:35
Access to the following areas in the Control Panel may be temporarily restricted :
- Websites & Shops
- Hosting
首次回应
约 0 分钟后首次回应
处理进展
3 条公开更新
数据影响
未知
补偿与善后
来源未提及补偿
修复:The issue has been resolved.
服务中断已恢复
Long waiting times for our Hotline
6 小时 23 分钟2025年11月4日 18:11
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Please reach our cus…